Enercare Home Services

I have never been more impressed with service received from any tradesperson ever than I was with Tim, the gentleman who came out to do a maintenance call for our fireplace and furnace. (And having had a number of tradespeople through the house recently, I speak from a wealth of experience.) Tim was polite, professional, helpful and he (in my opinion) went out of his way to ensure he did a thorough job. He identified a problem with our furnace. One that has been longstanding but had never been addressed by prior maintenance/service personnel. Our furnace sounds the best it has in a long time. We now do not have to turn up the television when the blower on the furnace kicks in. I have and will continue to tell the story about the fireplace maintenance for a very long time. The fireplace glass was black. We had had it maintained previously through our maintenance contract with enercare. Tim said it was quite bad but that he would clean it up and we'd take things from there. He called me downstairs several times (always politely calling me Ma'am) to explain what he had found, or what he was doing, or what a potential problem might be. To make what could be a very very long story short, what he found essentially was that the components were not put together properly. As a result, the pilot light had been largely obscured and the burner was likely partially obscured as well. I asked him what the result of that would be and he said that it would cause it to burn dirty - thus causing the massive amounts of soot on the glass and box. Our gas fireplace looks and is performing the best it has in years. Tim went out of his way to not only to maintain the fireplace and furnace, he went out of his way to ensure they were working properly. He identified items that were missed by the personnel who maintained them previously. I would not hesitate to recommend enercare and Tim specifically. I can only hope when we have our maintenance done next year that he will be available. Please extend our thanks to him.