Enercare Home Services

First of all, I have no issue with the actual technician or his work. Isaac was wonderful. It is the dispatcher/customer service line that was an extremely bad experience.

Our furnace quit this morning so I called at 7:30 am to ask for a service visit. I had to sit through at least three different attempts by the agent to sign me on to their one-year plan ($260 for unlimited service calls, parts/labour). (I personally don't believe they're necessary for a fairly new furnace.)

She asked me several times to repeat my information even though I know the line was clear and I was speaking slowly. It was more like she was distracted. Then when we finally got to booking my appointment, I was again put on hold.

Several minutes later, she passive aggressively said she had to check with someone else how to book a simple service call — because I was her first-ever customer who declined to buy the plan.

Long story short, my husband stayed home for the 11 am-3 pm window she promised. No one came so I called back. There was NO RECORD of an appointment.

I spent at least 20 minutes on the phone with this woman and she didn't even book our appointment properly. I was livid.

When I asked what Enercare would do to make up for their mistake and the inconvenience, I was offered — a small discount on a one-year service plan. It was insulting.

Why would I want to lock myself into service for a year, when 1) they can't even get a simple appointment right, and 2) actually step up to offer me something to keep me as a customer. Even if it was $10 off my service call, it would have shown they cared about customer service.

Even though the technician himself was wonderful — he replaced a broken igniter in the furnace — the company's "customer service" on the front-end has turned me off them for good.