On Nov. 20, just before going to bed I had noticed that the furnace was not responding to the thermostat. It was turning on and shutting down immediatley, this continued for about an hour and a half when finally I called Direct Energy for assistance at 1A.M. The service I received was excellant. The call representative went through a list of things to try which did not work, then set up an appointment at a time that suited me for a technician to come and look at my furnace. When I explained the problem, he idintified what it was and resolved it right away. Fortunately it was a minor issue and fortunately I have the Home Service Protection Plan so the cost to me was Zero. I would recommend getting this plan especially if you have an older furnace or air conditioner.
- Approximate cost of services:
- $0.00
- Company Response
Thanks John. Appreciate the time you took to write this positive review.