Contex Roofing Company Inc. No Longer In Business

I had my shingle peak roof and flat roof replaced in Oct 08 after raccoons made a hole in the roof.
The estimate was provided by Peter. He was helpful and reasonably responsive. However, after talking to the actual installation guys, do not rely on estimators. get the guys who come out to install the roof to provide input as well. We were recommended something called the Leaf Defier system which is a black sponge like material that fits in the eavestrough and stops leaves entering. However, as I found out this winter, while it may stop leaves, it causes excessive ice build up and overflow. during the freeze and thaw cycle, my front porch would be a skating rink as the eavestrough overflow would drip and freeze. My immediate neighbours with no eavestrough treatment did not experience this problem. I have a 6 month old baby so when I leave the house i have to be extremely careful as its very slippery. The interesting point as mentioned above, the installation guys said they had never seen this Leaf Defier system before but still went ahead and installed it. They said don't listen to the estimators as they aren't roofers.

I called Contex to fix the problem but the installer has cancelled twice already.

Now i have a bigger problem. The flat roof wasnt installed properly and now is causing leaking into the front room of the house which happens to be the kitchen (see photos). The water is leaking from 3 different locations - more worringly the water is coming through the light fixtures so now our kitchen is inoperable as we can't use the lights until the water dries. It drips when there is above zero temperatures causing the snow/ice to melt and seep into the kitchen ceiling. At night when its sub-zero, there's no dripping.

I've been trying to call them out of hours to come fix the problem but no one is around to respond. I have to call Avenue Road Roofing to come out to fix the leak. Hopefully they can stop the leaking and I will be able to recover my costs from Contex.

Overall I would say the estimator and flat roof team aren't worth the effort. The shingle roof guys were ok, worked long hours, so far did a good job and were helpful in keeping us informed.

Problems with water leakage due to ice daming as well as some roof damage led me to Phil Gilmour of Contex Roofing on the recommendation from others. This water leaking had persisted over the last two years but with Phil's advice, concerned manner and informed decisions on what could be done to solve a tricky situation, his crew re-shingled the damaged portion of my roof along with a water barrier underneath these shingles as well. With some leaking still appearing however,Phil and Contex returned and solved the problem with the installation of a roof cable and extra caulking for good measure. Throughout this process, Phil and his work crews have shown professionalism and dependable service, especially when my recall needed further attention. I would certainly recommend these people anytime to those looking for honesty and reliability in a roofing company. This work was completed in 2006 and 2007.

Contex was the only roofer (of 4) who actually measured BOTH inside and outside my house to confirm that the source of my leak was indeed the chimney (the others speculated). I was confident that Contex would direct address the leak, not just "patch over it." Phil at Contex was very helpful in explaining the issues to me (showed me pics, compared my chimney to others in my neighbourhood) and was honest about what did and didn't need to be done. It took several weeks after I signed the contract for them to start the work but that's because of the backlog of work and the rainy weather we had all summer. Contex is worth the wait. Both the chimney and roofing crews were professional and left the work site very clean.

Contex is not cheap but I'd rather pay for expertise and quality workmanship. The roofing estimate was in line with another well-known quality roofer, but it was Phil's commitment to and demonstration of superior customer service that won me over. THANK YOU PHIL. With my new roof and chimney, I have peace of mind for the next 20+ years!

Contex Roofing provided a quote promptly after visiting our home and assessing our needs. Their recommendation of designer shingles refreshed and undated the look on home. The job was done on time and budget with now mess or damage to our landscaping.

Thank you for a job well done

As I have a 3 Storey Victorian House, there were many issues to deal with in getting the Roof replaced. Slanted Roof, Flat Roof, Gables, Insulation, Skylights, Chimmeys repairs (Matching the Bricks), Eavesthrough etc. What I did like about Contex is that not one person did all these jobs, but they had different people specializing in the different jobs that needed to be addressed, which took some scheduling. All-In-All the jobs were properly done and Phils input was highly regarded in taking the decisions, from what needed to be done to chosing the proper materials to get the job done to maintain the curb appeal of the property. The follow- up on any of my concerns were addressed quickly, which to me is extremely important.

Another item on my wish list was piece-of-mind at the end of the job. I know the job was done properly and I don't have to think about my roof for the next 20 years. This was #1 on my list and I got it.

Job well done Phil and Thanks

I was very impressed with how polite and considerate the employees were. They looked after all my gardens, and property carefully while removing the old roof. They did a really great job of cleaning up everything aftrer the job was completed. Even though it was a large efficient team, working very hard, we felt very safe and comfortable at home doing our regular work while an excellent job was completed quickly and properly around us. Thank you.

We took over a 16 year old church building in September of 2007. Although the building looks fabulous outside, but every time when there was a storm outside, we would have a little rain storm inside as well, as the roof was leaking all over the different areas of the building.

We contacted several vendors, and had decided to use Contex Roofing based on their professionalism and competitive quotes.

We are extremely satisfied with both their workmanship and professionalism. Not only did they provide a good roofing replacement, they also had been very supportive when there were some repairs/recalls that need their attention. We can always count on them to do a good job. As such, we have asked them now to take care of many other repairs and building needs that we have, knowing that they would be fair, competitive and competent.

Factory theatre consists of 2 connected heritage buildings in downtown Toronto. We received provincial funding to assist with a major roof repair, and needed to complete the job in a very, very short timeframe. Context was thorough in their bid, while not being agressive, and with one small exception, anticipated the entire scope of unseen problems and additional work required. The crews were extremely diligent, knowledgable and respectable, and Phil and Arnold were always accessable. The results are exceptional and were completed within the deadlines imposed, and the budget available. Great company - we highly recommend them.

This is a review on a job that was done 8 years ago...

I had previously used a roofer to replace the entire roof (shingled and flat). However, when the roof started to leak they were no where to be found - did not return my calls etc...

CONTEX ROOFING TO THE RESCUE! I contacted a major Hardware store and they sent Contex Roofers. Not only did they stop the leak in my roof but they also corrected the deficiencies in the shoddy work done by another roofer. They took pictures and "educated" me on the work that was done by the previous yahoos and them.

They were fantastic! I was in desperate need of fixing my leaky roof and they stepped up to the plate with quick response and thorough workmanship.

I have never had a problem with my roof since.

We had many problems with roofing companies in the past, hence, I was very hesitant about dealing with another roofer. However we really had a great experience with Contex. Each team member really impressed us. They were hard working, reliable and courteous at all times. The roof looks great and the price was very reasonable. I would use them again anytime!