Yorkville owner

I had my shingle peak roof and flat roof replaced in Oct 08 after raccoons made a hole in the roof. The estimate was provided by Peter. He was helpful and reasonably responsive. However, after talking to the actual installation guys, do not rely on estimators. get the guys who come out to install the roof to provide input as well. We were recommended something called the Leaf Defier system which is a black sponge like material that fits in the eavestrough and stops leaves entering. However, as I found out this winter, while it may stop leaves, it causes excessive ice build up and overflow. during the freeze and thaw cycle, my front porch would be a skating rink as the eavestrough overflow would drip and freeze. My immediate neighbours with no eavestrough treatment did not experience this problem. I have a 6 month old baby so when I leave the house i have to be extremely careful as its very slippery. The interesting point as mentioned above, the installation guys said they had never seen this Leaf Defier system before but still went ahead and installed it. They said don't listen to the estimators as they aren't roofers. I called Contex to fix the problem but the installer has cancelled twice already. Now i have a bigger problem. The flat roof wasnt installed properly and now is causing leaking into the front room of the house which happens to be the kitchen (see photos). The water is leaking from 3 different locations - more worringly the water is coming through the light fixtures so now our kitchen is inoperable as we can't use the lights until the water dries. It drips when there is above zero temperatures causing the snow/ice to melt and seep into the kitchen ceiling. At night when its sub-zero, there's no dripping. I've been trying to call them out of hours to come fix the problem but no one is around to respond. I have to call Avenue Road Roofing to come out to fix the leak. Hopefully they can stop the leaking and I will be able to recover my costs from Contex. Overall I would say the estimator and flat roof team aren't worth the effort. The shingle roof guys were ok, worked long hours, so far did a good job and were helpful in keeping us informed.