Cherry and Clark Roofing Company Ltd

We had our rental property redone in Toronto and it was stressless experience. They made sure our tenants were taken care of and completed the job on time and on budget. I will use them again on our other properties. Special thanks to the staff for keeping us updated on the project daily, it really helps when you are thousands of KM away.

Very frustrating experience overall. Couple of specific issues to highlight.

Bin delivery 8am, they got neighbour to run down stairs out of shower to get her to move car so they could dump bin on shared driveway space and block half of neighbours drive. Never discussed ahead of time.

Dumped the plywood stacks in front of the bin restricting the neighbours driveway further.

Showed up late first day due to crew lost keys around 11am – on a critical coordination day with mold remediators who were hired to work together - Cherry and Clark charged premium for this privileage.

Showed up at 9am on second day down a man due to sickness. understandable it happens.

Worked in the the late hours in the dark and cold to catch up after first two day delays – How good a job could they possibly be doing if they cannot see properly and the temperature drops.
When asked about ventilation – we were given a multiple option with additional costs associated with each one – point of the roof job was to get mold out of attic and make sure it does not come back
Paid a premium to Cherry and Clark for the coordination with mold remediation team which caused delays for the Mold crew and cost them at least half a day.
Chimney was falling apart (crumbling) I found this out later but Cherry and Clark never suggested repair or mentioned it.

I have since had other roofers to some minor repairs and apart from some soft spots on the roof they say the job is not too bad from what they can see.

As homeowner i have no idea how good the work is and can only comment on my experience with the company which i summarize as frustrating.

As a result i would not recommend this company based on my experience.

Nov 2011, Cherry and Clark replaced my roof, work was good , done as promised, took pictures while working on the roof... I would hightly recommend them to others who need a new roof.. I got several quotes,and found them as the best choice...

John was our Sales Rep and he provided excellent service. He knows the roofing business well and was able to advise us of what was best for us and what to expect during the installation.

There were a few deficiencies after the installation and we had some trouble getting them resolved with the first Supervisor Cherry and Clark sent out but we insisted on dealing with another Supervisor. The second Supervisor was very responsive and quickly finished everything to our satisfaction.

We chose top of the line shingles and the roof was installed well.

Overall, we are happy with Cherry and Clark and would use them again.

My husband Adam and I were terrified we would have to redo our entire roof this winter once we saw water stains on our bedroom ceiling. We called Cherry and Clarke along with 2 other companies. Cherry and Clarke not only was the only company that got back to us right away but they made sure to repair the problem in a timely manner with a very reasonable quote. I wouldn't hesitate to use them again and highly recommend them.
Thanks again,
Jessica and Adam Sargon

I wish Cherry and Clark asked me directly how my experience was rather than direct me to this site to leave comments, so I could explain to them my dissapointment. Ironically I chose Cherry and Clark because of thier years in business as they definately were not the least expensive out there. What was quoted to be a 1 day job turned into a a 3 and half day project, due to the very young team they sent out to install a new roof. I was really surprised that the installer who had the most experience appeared to be in his early 20's. The sales experience was very good and the gentleman really gave us confidence we were dealing with a company who has been doing this for ever. Unfortunatley the job itself was nowhere near what was promised. They showed days late because of a hold up on other jobs. Understandable, but when they started on a Friday they didn't have enough shingles to cover one third of the roof, and had trouble getting more because it was now the weekend. Apparently they tried but by the time they showed up to thier supplier they were closed! What surprised me is the very young man who seemed to be in charge of the crew told me this happens all the time where the company sends them out without the right amount of shingles! They left the skylights off and the holes open all day so naturally tones of dirt and debris came into the home. 3 shingles fell into the house damaging my bathtub, ceiling and walls on the way in as well. They also neglected to bring thier own tools. 2 skylights were to be replaced but they didn't have a drill, screwdriver or bits to do the job, so I lent them my tools. The skylights still don't fit properly or look how they explained to me. A mess was left after the job despite being told numerous times dont worry about your daughter or dog we will sweep the lot with a magnet and make sure it is spotless. I picked up pieces of shingle, aluminum and at least 30 nails and plastic wrapers after they left, and apparently cleaned up, but all of this was easy to see. I hope and presume the job is now done correctly as there does not seem to be any leaks or anything but I am scepticle of the quality of what was done. Hopefully we dont have any issues, I guess time will tell. But I can't reccomend them to anyone based on my experience. There were more issues but I dont have enough time to mention them all. Unfortunatley they never bothered to follow up and sent me a link with a request to fill out comments instead.

We had a lot of rain last October (2011) and my master bedroom ceiling came crashing in along with a lot of water. Although my insurance company would only deal with the interior damage, they recommended Cherry and Clark. An estimator from Cherry and Clark was at my house the same day and I was given a firm quote and an approximate installation date. He also tarped the damaged area so no more water would come in. The installation happed about 3 days earlier than originally scheduled and I received a phone call to confirm the change in date. The installers were on time, were extremely efficient, and left no evidence on the ground that they had been there; in other words, very clean. I was invoiced for the total and the invoice was accurate. I would highly recommend Cherry and Clerk to perform any roof installations or repairs.