Cherry and Clark Roofing Company Ltd

Great job from Cherry and Clark. Granted it was not inexpensive but the prompt, enthusiastic and talented crew delivered a great result on a tight timeline. We're very happy with the results.

M. Kelly
Toronto

We had some severe ice damage to the front of our house last winter caused in part by some decaying in our Mansard Roof structure. We called on several contractors for estimates but went with Cherry & Clark because of the detail they put into their quote, which gave us a feeling of comfort that they knew what we were looking for.

Cherry & Clark sent their estimator (MIke) who spent some time not only discussing with us what we felt was needed but also in suggesting some alternatives. He then prepared a detailed drawing and plan fully explaining some of the additional issues which might present themselves once they opened the roof and soffit. There was some concern as to being able to colour match the existing siding and eaves-troughs as both were somewhat dated and faded.

He returned 2 days later with samples of the siding and eaves-troughs which matched so closely we couldn't tell the difference.

Dates were set for the work to commence, a confirmation visit a few days before by the fellow who would be supervising the job confirmed his material requirements. His team showed up on time and work was completed when they said it would be.

Fortunately the additional problems discovered once they opened were minimal and didn't required any extraordinary material so everything came in as quoted. They even corrected a few minor problems with some of the ice-guards and water deflectors that had been dislodged or were missing.

Clean-up afterwards was exceptional and they even went through the flower beds and pickup up small bits of insulation that had blown into them, my wife was impressed at this detail.

When the massive rainstorms hit toronto I discovered I had a major leak around the chimney. I called cherry and Clark to look at the problem and they immediately sent someone out who discovered the problem around the chimney flashing. As it was raining heavily they did a temp patch and stopped the leak for me. He returned the next day when it dried up and fixed up the chimney. I am looking to get my roof done in the next year or so and will be calling Cherry and Clark when the time comes. Very happy with quick and professional service!

This was a small job and a bad time of the year as all roofing companies are very busy. I tried my roofer that had installed my roof 2 years ago, but they were too busy. C&C was efficient and scheduled an appointment immediately, quoted me a very reasonable price and did the job on the job on the spot. They have a dedicated service department for just such small jobs. i will be forever grateful.

A relative of ours had Cherry & Clark do their roof and they were satisfied and they recommended them to us. We had the estimator come to our house – he showed up on time and seemed to have good experience and gave us decent advice. He sold us the whole package and told us that the crew were highly professional and will clean everything afterward and he will be there to make sure we are satisfied… That was reassuring.

We decided to get the Timberline High Definition Shingle (Fiber Glass). The crew arrived on time a few days later (Monday) due to weather (not their fault). I decide to take a day off to remind the crew of a few issues with our roof and to tell them that if any plywood has to be replaced not to be shy and hange them… The crew worked fast, they were efficient and at the end of the day, the roof looked good…

That’s where it started to go downhill … very fast from there. The estimator sold us the fact that they were supposed to clean the entire site afterward – which they did, but then I found a few nails in my driveway a few minutes after they left (without saying Thank you & goodbye), I also found some random shingles around the house and many of our flowers and plants were damaged by the foot traffic / equipment of the crew…

Two days later still on no news from the estimator who was supposed to be there (remember…) to make sure we were satisfied – not very reassuring anymore.

A few days of rain later – Friday – while we are about to put our daughter to bed, my wife notices that a spot of the carpet in her bedroom looks a different color – I touched it and it was soaked wet. The next morning, I decided to rip the drywall and found the insolation and stud wet – after more demolition, I discovered that it was directly caused by a leak on our new roof. Overall, we had to spend approximately $500 to repair the damage but luckily I could do the repairs myself or the cost would have been 3 times higher.

I sent an email to the estimator and also the vice president of the company - they were supposed to dispatch the Warranty Manager on Monday, but someone somewhere decided that it was not that important and dispatched another employee – which came to do a temporary & very ugly repair. He agreed with me that the original crew neglected many details and did a poor jobs on some areas… He promised me that someone would to get back to me with a follow-up and a date of repair… but you guessed it, nobody called, not the estimator, not the vice president, not even the Warranty Manager who was supposed to be there…

Finally, they fixed their major mistake, but we never heard from that estimator - not a single soul, even bother to follow-up with us to check if we were satisfy and we had to chase the VP for every single information. On a brief conversation, he told me that the company shall be able to compensate us for the repair cost…. You guess it… It has been 2 weeks and no email, no call from anyone at Cherry & Clark. On top of the cost of the new roof, we had to spend around $500+.... No apology, no thank you, no acknowledgement - a loud & clear "We don't care" message.

Do you think we will recommend to call them ? At this point it doesn’t matter if we are satisfy with the roof itself – the whole experience was a nightmare, the company didn’t bother to follow-up; they don’t care if we are satisfy or not - it is, one of the worst companies we have ever dealt with…

After a few weeks, and after I post my review here, one of the manager finally contact us to apologize for the poor service & follow-up - it give me some hope for that company. Also, they agree to reimburse us the extra cost we had to occur for the damage & repair... It still doesn't really explain all the let down and "don't care attitude" with no follow-up, but again, it give me some hope... I believe they just need to learn how to set-up expectation properly... Therefore, i'm increasing my Rating on this company, but as a principle, I can't give them more than 3 stars on "Satisfied" and no more than 3 Stars on "Recommend"...

After a horrible experience with Cherry and Clark, we left them a terrible review because we were really unhappy with the workmanship and followup repairs that were done. We're hoping that with proper training the workers who worked on our properties can provide better workmanship on their next projects. I have since amended the review and have updated the satisfaction of the company to 5/5 based on the amazing customer resolution experience through the warranty Manager, Chris Pearce. I've never met a more dedicated person in making things right after a not so great experience.

I requested 5 quotes from home stars - out of 5, 2 responded. Cherry and Clark were the first to call me the next day. The estimator turned up on time and was polite and clearly explained what was required ( even though my roof was a simple one) he still went up on his ladder and walked over it. The other estimate from another company didn't make the effort to even get onto the roof. I decided to go with cherry and Clark on their speedy response and I just liked the way the contract was worded - simple but precise. I also liked that they were so busy I would be at least 6 weeks (even though it would then be December) - I was called around 2 weeks beforehand for the eta of work start and then again a few days before to inform me the pallet of shingles and skid would arrive shortly and when the crew would be onsite. The day the crew was to perform the work it was the only snow day we have had - they turned up to ask if they could reschedule until the next day as due to the snow dump they were short crew - they introduced themselves and were professional, then the next day they could work they had to shovel my roof first. The work was completed that day. My neighbor had a minor damage to his window that I contacted the estimator on - it was delt with the next day - to my neighbors satisfaction. This is a company that prides itself on customer service and satisfaction.

I can't thank Cherry and Clark enough for sending me such a knowledgible roofer to address my leaking problem. He was on the roof less than 10 minutes and pointed out some other serious problems which now need addressing. I will choose them for my next roof. Thanks

have known Cherry & Clark for years and knew of their expertise in the roofing buiness. Needed a reroof done quickly due to deterioration of existing shingles, and job was done quickly and professionally.