Lastman's Bad Boy Superstore

We purchased a microwave from Bad Boy online. I didn't read the fine print and only realized later that once you hit the purchase button you are locked in - no cancellations or refunds. It was only after purchasing that I worried about a long wait for delivery. I couldn't reach the company - waited on the phone for about 45 minutes and gave up and then checked the Better Business Bureau - this company has terrible reviews! I was so surprised when I received a phone call, a text, and an email confirming delivery within a couple of days!!! Fabulous service - morning reminder, text to say the item was on its way, text to say it was 10 minutes from my house. I've never had such GREAT SERVICE with respect to delivery!!!

I AM REACHING OUT TO LET EVERYONE WHO IS ABLE TO READ THIS TO NEVER ORDER FROM THIS STORE. I HAVE SPENT THOUSANDS OF DOLLARS IN APRIL AND I STILL HAVENT RECEIVED MY COMPLETE ORDER. THAT WOULD BE UNDERSTANDABLE HOWEVER ONE OF THE PIECES OF FURNITURE I ORDERED: A BED, DIDN'T COME AS COMPLETE AND I HAVE BEEN STICK FOR A FEW MONTHS WITH AN INCOMPLETE BED. I ALSO HAVENT RECEIVED A REFUND THAT I HAVE REQUESTED FOR PAST MONTH FOR AN ITEM THAT I HAVENT EVEN RECEIVED. THIS HAS BEEN THE BIGGEST REGRET I HAVE AND I AM NOW FORCED TO PURSUE THIS LEGALLY!

NEVER BUY FROM HERE. TERRIBLE SERVICE, TERRIBLE EXPERIENCE, TERRIBLE PRODUCT! I DO NOT RECOMMEND TO ANYONE EVER.
Bought a brand new stove June 26 and doesn't work from day 1 out of box. Phoned up Badboy and they told us it's manufacturer warranty. It has nothing to do with them.

It's like purchasing a brand new car, you get it home and it falls apart in your lane way... umm yeah something is wrong and you end up returning and exchanging for a new one.

Brand new means in working condition. If I wanted used I would have bought used and taken a chance!

I also have contacted them by e-mail and no response. I am a family of five and I love to cook and bake. We need a stove in wBought a brand new stove June 26 and doesn't work from day 1 out of box. Phoned up Badboy and they told us it's manufacturer warranty. It has nothing to do with them.

It's like purchasing a brand new car, you get it home and it falls apart in your lane way... umm yeah something is wrong and you end up returning and exchanging for a new one.

Brand new means in working condition. If I wanted used I would have bought used and taken a chance!

I also have contacted them by e-mail and no response. I am a family of five and I love to cook and bake. We need a stove in working order.

We have purchased furniture in the past and have never had any trouble with Badboy before that's why we keep going there.

BUT WITH THIS 1 BAD EXPERIENCE! WE WILL NEVER BUY AGAIN FROM BADBOY!

We will not recommend to anyone else !

It's too bad, because we are a young family who will be in need of other furniture and appliances in the future.

What a terrible experience!orking order.

We have purchased furniture in the past and have never had any trouble with Badboy before that's why we keep going there.

BUT WITH THIS 1 BAD EXPERIENCE! WE WILL NEVER BUY AGAIN FROM BADBOY!

We will not recommend to anyone else !

It's too bad, because we are a young family who will be in need of other furniture and appliances in the future.

What a terrible experience!

Bedroom set came damaged. called for 2 days, over 3 hours on hold and no one answers. Day 13 now and still no word from this company. Terrible service. Please stay away.

Bought a fridge. No fridge in stock. Food goes bad. No refund I am told. File a complaint with the BBB, Yelp and others and Bad Boy gets in touch. They ask if I want a discount. No thank you. I want a refund. They say yes in 5 business days. It has been 7 with no reason given. The BBB gives Bad Boy an F. On Facebook their page is full of complaints from people waiting for months.
Yesterday. I was informed the fridge was on a truck. Why would it be on a truck when I am getting a refund?
Think twice and if you decide to still buy from this company, think again.

Company must have financial difficulties. Product ordered 05/24/21 visa debited 05/27/21. June 28 no product. Terrible service, spent over two hours twice trying to reach someone. Finally got thru and that person told me to email. Problem was I had already emailed twice and still no one got back to me.
DO NOT use this company. I was trying to shop Canadian and I am disgusted on how I was treated and from reading previous reviews I am not alone.

This business should claim bankruptcy, close down so others are not ripped off.

Extremely Bad Customer Service and very poor-Quality product furniture

Bought "L-shaped couch" from Brampton store which did not even last for one year still the couch is under warranty .

I did approach 4 times to Bad boy's head office and made many calls to the office but they never respond to it.

The sales person in the store sells the warranty along with the product by giving all false promises when time comes to use the warranty then the whole Bad boys team will be not in our reach, they will try to escape from you.

the best lesson from this "Bad Boys Stores" is that NEVER PURCHASE ANYTHING FROM HERE!! Worst experience ever. This is my first ever review as I don’t really have the time to write these but this company surely deserves zero star.

I will NEVER purchase from this company again. Their customer service is horrible and all the complaints . Their customer service is horrible and Bad boy does not value their customers.
Planning to reach consumer court for their irresponsible act of response and their Warranty policy

NEVER EVER AGAIN! Order a Frigidaire air fry tray from them Nov. 20/20. I ordered it here because it was listed as in stock. Started following up in December regarding pick up - no one answered phones or emails! Come April tried social media chat - was told check again in May. I am now picking it up June 9/20. You have got to do better than that! If its not in stock don’t advertise it as if it is. Totally unhappy with total lack of professionalism and inability to be reached. Would give a negative rating if I could!

NEVER PURCHASE ANYTHING FROM HERE!! Worst experience ever. This is my first ever review as I don’t really have the time to write these but this company surely deserves one. Purchased a fridge from here as they were sold out everywhere else and it showed they had stock on their website as I needed this fridge ASAP. Estimated shipping time was supposed to be 1-3 weeks as stated on their website. It has now been about a month and a half, and just got told of would take at least ANOTHER MONTH to arrive. Customer service is HORRIBLE. Every time I call them, you are on hold for an hour just to be told there is nothing they can do. Once you place an order, they couldn’t care less about you. All sales are final so you can’t even return anything. Pricing was more expensive than anywhere else. I only ordered from this place as they were false advertising and stated they had stock which they obviously did not. Gonna have to purchase a Fridge elsewhere as I probably won’t be receiving this one for another 6 months. Just look at all of the 1 star reviews on this place!! Please SAVE YOUR MONEY and NEVER buy anything from this place!! Biggest mistake I’ve ever made, please learn from my mistake.

I will never order from lastmens bad boys again! And will be posting this review EVERYWHERE.
It all started March 7th 2021, we ordered an 8 piece bedroom set "TLK gallery Sammi series bedroom set in dark brown/grey TLK7923-B" for $1,800 + 120.77 for 5 year warranty. We were told by Jarod Since they did not have it in stock at the London Ontario location it would be 3 weeks to get it. Most of there stuff comes from warehouse and is a 3-6 week time frame.

Fast forward to April 17 (6 weeks later) They said they would call by the end of the week to set up a delivery time.

April 26 (7 weeks since ordering) we finally get a call they're bringing everything but bed frame tomorrow... Fine, were are told the bedframe will arrive the 1st week of June.

TODAY June 4 (3 months later)
We are now told we won't be getting our bedframe until July 15th...

During this whole fiasco we have had to make every call do every follow up to inquire where our items are and when we will be recieving them. We have been offered no compensation for the inconvenience or anything...
If this was the other way around and we recieved product without paying upfront, how much interest would have accrued in 3 months, how much by July 15th?
You're customers are not hear to loan you money until you have the product 4 and a half months later!
And on-top of that, it should not be the customers job, after paying almost $2000 to chase after you to find out there is yet another delay!

And our 5 year warranty better not start until the day we recieve our bedframe because if something happens July 12th 2026 and it's not covered even though it has only been in my possession for for 4 years and 11 months I will be furious....