Lastman's Bad Boy Superstore

I placed an order for a freezer expecting a reasonable delivery date, after waiting a month for any sort of communication on behalf of Bad Boy I reached out to their customer service department and was informed that the freezer should arrive to their warehouse in another two months and should be delivered to me shortly after that. I explained to them that this was unacceptable and requested a refund. I was told that all sales are final. As far as i am concerned, no sale has taken place as there has been no exchange of product or service for money, they have simply taken my money and given me nothing but empty promises in return.

*UPDATE*
It is a shame that one has to take to social media in order for a company to take corrective action but I will give kudos to Bad Boy for rectifying this situation.

Thank you

Stay away from Bad Boy!! We purchased a freezer in Dec 2020. It said on their website it was available and would take two to six weeks for delivery. I called to confirm. I was told the same thing. Six months later, no freezer. I called multiple times, and was told there was nothing they could do. I emailed a manager and never heard back. There is no communication from this company. I had to call them every time. Finally I had to upgrade to a more expensive freezer because that one was in stock. It was an extra $200 that I didn't want to spend but had little choice. Bad Boy does not offer refunds and they still did not have the freezer we ordered in stock. When I called to confirm the delivery of the new freezer I got attitude from the person on the other end saying he didn't know anything and couldn't help me. This from customer service!! When the guys came to deliver the freezer, they scratched our hardwood floors. Absolutely the worst!!! The freezer itself works fine. The company is terrible.

With everything shut down, I needed a sofa and loveseat for a new apartment. Specifically looking for a set that was listed as "Available" with "Local Delivery". I found what appeared to be a decent set for a decent price on the Bad Boy web site. Purchased on May 5th and waited for the email to schedule delivery. When I called them on May 13th they said I would net be scheduled for delivery as that set is unavailable with no availability date.

I requested they refund me so I can purchase a set from a local vendor they gave me the run around for a day, sending me back and forth between numbers until I gave up and emailed. Now they are emailing saying I can only get a credit, no refunds. WOW!!! Selling a product they don't have and then holding me hostage to the credit card charge!

While I have filed a dispute with the CC company, Lastman you have lost a customer big time. I have purchased 2 livingroom sets, 3 dishwashers, 4 fridges and 2 stoves from your Kitchener store. What a way to take advantage of consumers during the lockdown by advertising what you don't have and then attempting to keep my dollars.

Be ashamed Lastman, be ashamed!

I ordered online and a product wasnt available so I've been told several times I will get an online code. It's about 400$. I was "guaranteed" that I'd get it but have not. Call after flipping call and still nothing. They are corrupt and just another company using the pandemic to make excuses for bad business practices. I am being ripped off for 400$. I will be going to BBB but even that is a pain in the but. Please do not order anything from badboy online. Thier customer service is horrible and I will never shop at badboy again

I purchased a sectional couch from Badboy on January 16 2021. I was told initially that the delivery time frame was 6-8 weeks which is reasonable. Within 8 weeks, at the end of February I contacted Badboy for an update and I was told I would be contacted in March to arrange for delivery. I followed up March 5 and was told that only half of the sectional (the couch portion) was available for delivery. Delivery was scheduled for March 17. I was told the other half (chaise) would be delivered at the end of March. On March 30 I contacted Badboy and was told that the chaise was out of stock. The representative refused to issue me a refund and refused to take back half of the sectional that was delivered on March 17. After more than an hour on the phone with the agent, I was transferred to speak to a manager by the name of Evan. Evan refused to issue a refund and told me the chaise MIGHT be in stock in July. Evan contacted me back later that day and promised that the chaise would be delivered to their warehouse on April 23. April 26 I contacted Evan and he assured me that there was 1 chaise in their warehouse and that it would be delivered to me today, April 30. I followed up with Evan a few times and he promised the item would be delivered. I waited until 12pm today with no confirmation of delivery. I reached out to Evan and he said the product was not loaded on the truck as it was misplaced in the warehouse. He is literally sending me in circles and he continues to refuse to refund my entire purchase and refused to refund the cost of the chaise. Ashley Homestore has the same sectional in stock and they said they could deliver the couch in 2 business days but Badboy won’t refund me for the order they can’t fill!!! Ashley Homestore also offered to sell me the chaise but Badboy refused to issue me a refund.

I will NEVER purchase from this company again. Their customer service is horrible and all the complaints I have read through the BBB and google have to do with orders that cannot be fulfilled and delivered to customers. Their customer service is horrible and Badboy does not value their customers. They advertise items as in stock in their website and once the order is placed they have nothing but excuses for why they can’t deliver the order. Yet they refuse to offer a refund!!!

Ordered a bedroom set for my son, came damaged now I’m constantly fighting with them for a replacement. They blame everything on being short staffed, to Covid, and then to new systems. I’m still fighting with them at the moment for a replacement dresser that they owe me. Stay AWAY, FAR FAR AWAY! You’re better off buying furniture from literally anywhere else but this horrible business!!! Worst customer service I’ve experienced in my life!

Ordered a kitchen set and cancelled with 20 minutes. They will not let you. Charged my credit card for something I do not want and won't be here for at least 3 months. That $452 sure would come in handy for an old retired lady.

Purchased a bed in December 2020 and fell apart in multiple sections. Took me over a month to get Nordam, Senior Warranty Customer Service to assist. Finally, a new replacement was delivered and assembled which once again fell apart! Obviously a defective product but do anyone at Badboy assist? Noooooobody! Shame on the Lastman family!

Nov 2020, order a freezer online which was ‘available’. April 2021, no freezer, impossible to get customer service on the phone, very rude when your do, refuse to confirm delivery date, refused to refund!
It’s not acceptable for the company to use Covid as an excuse for horribly run company with the worse customer service in Canada. Many other companies we have ordered furniture and appliances have supply chain issues but they gave all been helpful and delivered eventually. But Bad Boy is truly a horrible horrible exception. I wish there was a way of advertising our experience so others don’t go through what we are still going through.

They are absolutely horrible to deal with. They never pick up their calls, never return your voicemails. When they finally pick up they just transfer you, don't even allow you to finish your sentence. Ordered back on Jan 3rd 2021, almost 3 months later and i have heard nothing back from them. Stay away from this company!