Lastman's Bad Boy Superstore

Bought genuine leather sofas and was sold the gold warranty to protect my investment. The sofa and loveseat started peeling and cracking during warranty period. When I called the warranty department, they said this is not covered in warranty. Papers indicate clearly that this is covered. However service warranty department is refusing to honor the warranty and provide repairs or replaced on the sofas. I paid 270 separately for warranty.

We bought a washer that was on sale. Waited two weeks for delivery when we contacted them they said they didn’t have stock and it was discontinued. We then ask for a refund they said they needed approval but we would see it in a week. Three weeks later no money called again. Managers voice mail 3 times. Never called back. Have chased them now for three months. Still no refund. Who’s better than Badboy, Everybody”

This has been a very bad experience with this particular store in London, ON
We ordered 6 appliances in April 2021 with full payment at the time of order.
I never got a call from them that the appliances are back ordered (not even at the time of order was I told). I had to make at least 20-30 calls to get my appliances, that too 1 at a time but till date (10 months) we haven't received the remaining 2 appliances.
Every time they extended the date of receiving the appliances in there warehouse. It has been really stressful dealing with this store's employees.
Last time when I called I spoke to the new operations manager, she was very rude and did not try to help at all.
They have the worst service. I never had such bad experience in my life.

I bought extended warranty and when I called for service, they made excuses after excuses. They gave me email that no one responds to and phone number that no one answers. In short, if you buy warranty then don’t expect any service. It’s donation for this company.

I purchased a GE Washing Machine from Bad Boy in 2017 which broke. After numerous phone calls to Bad Boy, visits to the store and conversations with the manger Renza repairs to the machine where not completed properly, Bad Boy then made me contact GE directly and they replaced with a new machine in 2019. It is now 2022 and the machine is broken again with the same issues as the previous machine. It is now 3 weeks with a broken Washing Machine and I am still waiting for a repair person to come fix it. I called 3 weeks ago and was told a repair company would contact me within 24-48 hrs. This never happened. Week 2 I called again and was given a phone number to a company that would come repair the machine. 24 hrs after that the repair company tells me that they do not service Bad Boy repairs. I proceeded to call Bad Boy again who gave me a phone number for a different repair company. The company advised they would come last Monday, when I asked what time (since I work outside of the house) they advised when the have the schedule done. I was never contacted and a repair person has still not come to the house. I proceeded to call Bad Boy again this week and requested to speak with the manager. Was advised they would call me back, which they have not. Called again today January 21, 2022 and proceeded to hold for 35 min only to be hung up on. Called again and held for 30min to speak to customer service who advised they can not transfer me to the manager but to call her directly. Upon getting the manager's (Renza) voice mail, I was advised she will return my call in 48hours and that she is off August 2. What kind of service is this?

Bought washer and dryer in Nov, one month later still no item delievered. They list items for sale that they do not have in stock in their warehouse. When I called to check when the item will arrive, was told next week everytime I called. One month later, I could not wait anymore, and called again, then they sold me another dryer and charged 200 dollar more.

That's not the worst, 2 days before delivery, got confirmation email that both washer and dyer are coming. But come delievery day, got another email saying only dryer is coming.

Aweful experience, disorganized company, I would not purchase another item from this place.

Worst service, be careful before signing invoice.zero values on the invoice , incorrect wallmount added, when questioned stated given for free but at the time of sale advised included everything. Never shop again there

The worst company to do business with. Ordered a tv in September and they have been toying with with me up to now promising delivery and still no tv. It is now December 18. Appalling. The manager is rude and blames us for it when they forgot to put our order in and arrange a delivery multiple times. Finally requested a refund - let’s see how many months it will take for that to be processed. Will never buy anything from them and DO NOT RECOMMEND TO ANYONE.

Terrible business to deal with. Would never purchase from them again. Chair came with a wooden leg with a clean crack all the way to the top of leg. Been 5 months and countless calls/emails/tickets and store literally won't respond.

We purchased a dishwasher in February which showed available on their website. At the end of March we were told sorry, no stock. Asked to cancel and were told NO we can only get an in-store credit. I said ok then we will just wait until June as now that is the date we MIGHT get it. After numerous calls to confirm the delivery we found out at the end of May that they had no clue when the item will come. They offered us another unit in place of the original one saying the unit was just as good and in stock too.... We agreed happily so we could just close this matter.

"NEW" dishwasher delivered on Saturday June 5th and the installer came June 8th only to tell us the top rack is broken and he doesn't do repairs so we should call Bad Boy back regarding this issue. STILL paid the $40.00 fee for the install because he's a contractor. Also there's a scratch on the inside on the stainless steel. They told us to call service.. BUT IT'S A NEW UNIT.. WHY DO I NEED SERVICE? With no other option given, we call GE and they say they'll send a service person but there's something strange here.. the new unit warranty was registered in APRIL to a different customer!? We just got it on June 5th.. how can this be? Obviously this was a unit that was sent back by another customer. She asked if we wanted the service. How can she still offer to service the unit when some elses name is on the warranty? And we were expected to just be OK with losing 2 months of our 1 year warranty?! Totally horrible service,  spent all day making calls, just to have a Manager argue with us after all this!!! No resolution as of 4:30 pm Tuesday June 15th... still waiting for an email/call.!! Finally had to call back after 3 messages not returned. June 17th, spoke with Abby  - @ the Brampton store. This so called Manager was the most rude and condescending person I've ever dealt with! I was accused of breaking the dishwasher myself, even though I told him they definitely delivered us a USED unit. He ended up referring me to his head office & I explained it all to them AGAIN who finally seemed to get what happened and admitted they mistakenly sent us a used dishwasher. They can't give me my money back, but can exchange it.. to exchange it she'll need approval so she'll call me back. After almost 2 weeks of calls and arguing unnecessarily they called me to say they are sending a new unit. The new dishwasher was supposed to come on 22nd pushed to 23rd.. no room on truck. Finally got it.. I like the unit fine, but I will NEVER EVER EVER deal with Bad Boy again. Worst experience ever in my 35 years of marriage. SHOP ELSEWHERE!!