Lastman's Bad Boy Superstore

So our Bad Boy experience starts with a sales person (Anna from the Kennedy Rd Store) that misinformed us about the terms of the extended warranty (telling us that we are protected up to $250 for spoiled food if anything goes wrong) and also wrote down a different Part Number on the purchase order, than for the fridge that we were buying.

It turns out that the $250 spoiled food warranty is for freezers only, but we bought a fridge. Why would someone even mention this warranty when we were buying a fridge. Misinformed, misdirected, misrepresented or mistaken, you can somewhat excuse the "mistake". But when this is now coupled with a blatant mistake of wrong part numbers, something that their staff should be very cognizant of when writing the contract, i do not trust that Bad Boy will honour any part of the warranty as the information doesn't correspond.

And to top it off, we now plug in the fridge and fill it up. The next morning, we discover that when you close the fridge door, the freezer popped open slightly, which is now too late for the food that has defrosted and spoiled that was in the freezer - and not covered by the warranty. Looks like they shipped us a defective item from the get-go - every time you close the fridge, the freezer pops open!

You try to overlook some things but when you are shipped a product that is broken right away, the salesperson made "mistakes/misrepresentations" in their pitch, and now the warranty that you paid extra for doesn't 'cover' this situation, you are left to wonder why, and now understand, why they are wearing inmate uniforms in their commercial.

By the way, the Kennedy store manager (Paul) pretty much called my wife a "l-i-a-r" by saying that his salesperson would never make mistakes like that and that he was unable to do anything for us at all.
Nooobody screws you better than Bad Boy.
Noooobody!