Sue from Markham

When we were getting estimates to finish our basement, AGM came recommended, and after having gotten other quotes as well, was ultimately who we contracted. While there were some difficulties in the beginning trying to work through the contract based on the estimate as well as perfecting the layout and design, I think anyone who has ever been through a reno (of any kind) can say that one must be prepared for some complications, changes and unexpected issues. Having said that, everyone we have dealt with at AGM has been very pleasant to deal with and are always willing to take care of any concerns or questions. All the tradesmen that have come in have all been polite, professional and have done a fantastic job! But the one person I am most thankful for throughout this process is our PM, and I am not referring to our Prime Minister, but to our project manager, Johnny. In my opinion, he didn't just do his job. In fact, he didn't even just do it well. Johnny went above and beyond and exceeded my expectations in making sure that things went smoothly, according to plan and that we were happy with everything. I didn't have to worry about anything knowing he was taking care of it all, and he did. AGM is lucky to have him and so were we. If you are as lucky and get him as your PM, rest assured you will be in good hands. Many thanks to everyone at AGM for providing us with such a beautiful extra space in our home to hang out. :)

Renato of Air Heating Plus was the last of 3 estimates we got to move our ducts, but was by far the first we would recommend! Super impressed with the knowledge and confidence Matt had when he came in to provide an estimate. Even more than that was his great personality :) They did an amazing job of moving our duct work and went above and beyond our expectations, and they did it in a very short period of time. Truly professionals in their field and we would HIGHLY recommend Air Heating Plus for anyone looking to do any duct work. Many thanks to the guys at Air Heating Plus! Sue

So our Bad Boy experience starts with a sales person (Anna from the Kennedy Rd Store) that misinformed us about the terms of the extended warranty (telling us that we are protected up to $250 for spoiled food if anything goes wrong) and also wrote down a different Part Number on the purchase order, than for the fridge that we were buying. It turns out that the $250 spoiled food warranty is for freezers only, but we bought a fridge. Why would someone even mention this warranty when we were buying a fridge. Misinformed, misdirected, misrepresented or mistaken, you can somewhat excuse the "mistake". But when this is now coupled with a blatant mistake of wrong part numbers, something that their staff should be very cognizant of when writing the contract, i do not trust that Bad Boy will honour any part of the warranty as the information doesn't correspond. And to top it off, we now plug in the fridge and fill it up. The next morning, we discover that when you close the fridge door, the freezer popped open slightly, which is now too late for the food that has defrosted and spoiled that was in the freezer - and not covered by the warranty. Looks like they shipped us a defective item from the get-go - every time you close the fridge, the freezer pops open! You try to overlook some things but when you are shipped a product that is broken right away, the salesperson made "mistakes/misrepresentations" in their pitch, and now the warranty that you paid extra for doesn't 'cover' this situation, you are left to wonder why, and now understand, why they are wearing inmate uniforms in their commercial. By the way, the Kennedy store manager (Paul) pretty much called my wife a "l-i-a-r" by saying that his salesperson would never make mistakes like that and that he was unable to do anything for us at all. Nooobody screws you better than Bad Boy. Noooobody!