Reviews

10/10

The crew did an amazing job with install and cleanup. In 3 hours they had old chain link fence cut out and removed and the new fence completely installed. Hope to have them return to build a new deck

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for taking the time to share your experience, Brian. It was our pleasure working with you! We will get in touch with you at the beginning of the next season.

10/10

They did a great job restoring the look which was pretty bad before the job. Technician was very thorough and helpful. Did not leave 1 bit of mess after the job was completed

Approximate cost of services:
$200.00
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Company Response

Thanks for the great review Brian! We certainly pride ourselves on not leaving a mess behind, so thanks for noticing! we will pass on your compliments to your technician! Happy grilling! The Barbeque Pro Team

10/10

Second time using Clera and was very satisfied. Salesman was educating and easy to deal with. Their products are topline and their installers always efficient

Approximate cost of services:
$3,300.00
0 of 8 people found this review helpful.
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Company Response

Hello Brian,

Thank you very much for your amazing review. We greatly value your trust and confidence in our products and services and we sincerely appreciate your loyalty to our business.

It's been a pleasure to serve you!

All the best!

3/10

Today is now the 3rd appointment I've had to get my air conditioning checked out??? They cancelled June appointment then they cancelled July appointment and now I'm booked for middle of August. If they even show up for that appointment the summer will be near over??? Ridiculous service

Approximate cost of services:
$0.00
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Company Response

Very sorry to hear about the rescheduled appointments. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

10/10

Dealt with salesman John who was very thorough and helpful. Today installer John and his crew came and installed 5 retrofit windows. They did a great job, were very professional and completed the job very quickly. Their cleanup was perfect and we are very happy with the look of our new windows. We would highly recommend Clera as we have had a bad experience with another window company. When it’s time for new windows again we will definitely call Clera again to do the job

Approximate cost of services:
$3,500.00
0 of 21 people found this review helpful.
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Company Response

We do our very best to overachieve, Brian. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clera for many years.

3/10

First scheduled installation day was cancelled 20 minutes before we expected their arrival. Then on installation day for our retrofit bay window the installer removed all the framework for our new California shutters then asked us after the fact if they were going back up. I don’t think he marked out where the framework was when re installed it was horribly out of line and the shutters wouldn’t close properly. The sales person knew we were keeping the shutters and were assured they wouldn’t present a problem. When I brought up the problem with the sales person Alan his response was “ well our guys at great at installing windows but not blinds”. I had to contact the shutter company to come back and do a proper reinstall at my cost. As per the company’s pre installation email of what to expect on installation day, windows were not wiped down after installation and were covered in dust. Also we were not provided with warranty registration information as stated in their email. Finally we never received a follow up call from the company in regards to our experience as per their email. We have 6 more windows to replace in our home and have decided to go with a competing company after this negative experience Advice...use caution and shop around carefully

Approximate cost of services:
$3,900.00
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Company Response

Hi Brian,

We're certainly dismayed to hear of your disappointment with your project, you're absolutely correct in saying that you should have received a follow up call, as well as warranty information and a thorough clean up and for that we'd like to sincerely apologize. We do ask that you review the upper left portion of your contract, which states 'no' for both shutters/blinds to fit back as well as re/re shutters/blinds, in which you signed 'BW' beside both options. We do apologize however that their efforts to install them back were futile to you, and that you had to contact the shutter company to reinstall them.

We do hope your next six window replacement project goes seamlessly for you, regardless of the company you've selected and again would like to apologize for any and all inconveniences you've experienced.

Your review has been submitted to our Management team for assessment.

Regards,
Brock Doors & Windows Ltd.

10/10

Roberto was very professional and helpful. Had floors sanded and re stained and looks great in our new home. Roberto was always on time and kept in contact with me at all times

Approximate cost of services:
$3,100.00
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Company Response

thank you Brian, I'm glad you are happy with the job. enjoy your new house and see you in your next project.
Roberto.
Quijada Custom Flooring

10/10

Mark is very personable and knowledgeable about the work and the product. He was terrific in advising me what would work best and look best in our home. The install crew from Eclipse was fantastic. They were very efficient and quick. There was no cleanup left behind and they demonstrated perfectly how the shutters work. All in all a terrific experience and money well spent.

Approximate cost of services:
$4,600.00
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Company Response

Thanks Brian