Chrisitian in Mississauga

Have the system installed in February 3/2017, I do not usually review the installations done in my house because I always hire professionals, but i got a gut feeling and decided to check on it, what I found was a total disaster, misaligned ducts, cables without ties, AC pipes without brackets, the AC was rocking in his base, I called the sales person, and he sent the Installations manager who told me that he was going to send "his best crew", I do not why he did not sent "his best crew" the first time, I decided to have the system removed from my house, and I bought a system from Costco, who did a super installation for $3000 less, in an equivalent equipment, after I returned the equipment to Reliance in February 13, it took me one month of everyday calling to have the UEI credit cancelled, and I have not been able to recover the money I pay them to have a 5 inch filter installed, after one month and a half of dealing with the sales manager, who promised me 5 times to get my money back, I decided to call the Capital One fraud department, the returned my money and they are going to deal with them, very disappointing with all the Reliance service, from the Sales person, installers and specially the Sales Manager who only makes promises but does deliver,

Thanks to Devon, sales rep, Michael and Ross, technicians, they installed our new Lennox EL296V furnace, Humidifier and XC13 AC, Michael and Ross came to our house and they performed a state of the art installation, I am the pickiest client when it comes to services done to my house, and I can not find any flaw in this job, everything was done exceeding the code, perfectly safe, clean and nice service, they explained every single detail to us. The furnace and humidifier are working perfectly and they are matched with a WiFi thermostat that is a beauty, they are coming back in spring to double check on the AC, weather permitting. Overall I am very happy, with both the equipment and the service, they make me feel safe for the years to come. Thank you Michael, Ross and Devon