Kevin in Toronto

Called in Dr. HVAC for a problem with my furnace blower. Dispatch was very friendly and accommodating. Sean showed up and got my furnace working properly in no time. Not only that, but he answered my questions about my humidifier AND fixed a rattle so my system is even quieter. This is the second time I've used Dr. HVAC. I'll use them again without hesitation, and I recommend them to friends and neighbours.

My town house was super dry, so I called Dr. HVAC to have a humidifier installed. Mike showed up to install the unit and immediately recognized that the unit would not work for my furnace. He could install it, and it would add humidity, but wouldn't be effective throughout the house. Without hesitation he flat out said he wouldn't install it, and to hold on while he figured out if a unit designed specifically for my furnace could be found. The office sourced a unit, and another appointment was booked through Colleen who was always a treat to deal with on the phone. Steve and Eric came to my house with the new humidifier and started to work right away. The installation was clean and quick. Neither of them left after the work was completed until they felt I understood how the humidifier worked, was calibrated, and what I should expect from it. I was very happy with everything I got from Dr. HVAC, and would highly recommend them!

We had WOW show up to paint our town house before we moved in, so I figured the job would be an easy one as the house was empty. We were specific about what we wanted (holes filled and an eggshell finish on the walls). WOW showed up on time and completed the job in one day, but the sun was down when they finished so I went back the next day to check out the results. The patch job was awful, and the paint finish had a matte feel to it. WOW did return to fix the patch job, but told me I was mistaken in the fact that me, and every person who visited my house, were not feeling a rough surface. WOW explained that the "sheen" that was present was equal to an eggshell finish, and overlooking the sandpaper feel to the walls. I now have to find a way to live with walls I paid for, but never wanted. I’ve since spoken to the owner of WOW in the Toronto region. We both agree there was a breakdown in communication, and of WOW not setting expectations. I’m told this will be addressed with staff in the future. If you decide to go with WOW, make sure you are crystal clear about what you’re looking for, and get it all in writing.