We had WOW show up to paint our town house before we moved in, so I figured the job would be an easy one as the house was empty. We were specific about what we wanted (holes filled and an eggshell finish on the walls). WOW showed up on time and completed the job in one day, but the sun was down when they finished so I went back the next day to check out the results. The patch job was awful, and the paint finish had a matte feel to it.
WOW did return to fix the patch job, but told me I was mistaken in the fact that me, and every person who visited my house, were not feeling a rough surface. WOW explained that the "sheen" that was present was equal to an eggshell finish, and overlooking the sandpaper feel to the walls. I now have to find a way to live with walls I paid for, but never wanted.
I’ve since spoken to the owner of WOW in the Toronto region. We both agree there was a breakdown in communication, and of WOW not setting expectations. I’m told this will be addressed with staff in the future.
If you decide to go with WOW, make sure you are crystal clear about what you’re looking for, and get it all in writing.
- Approximate cost of services:
- $2,600.00
- Company Response
Hi Kevin,
We apologize for the experience you had. We serve many customers each week and we strive to create the best possible experience we can. We are truly sorry for any miscommunication on the finish, and appreciate the honest and candid feedback you have provided.