Christina in Toronto

Had my roof replaced. Very happy I chose this company. They are professional and efficient. Did a lot of extra that weren't even part of the job. Definitely would recommend them to anyone. Well done boys!

Had a sewer drain back up in my basement. Because it happened after 5:00 pm Enercare was unable to come out as they close at 5:00 pm! They couldn't get anyone out before 9 am the next day! I had to call in a plumber that evening to diagnose and unplug my drain which cost 500.00 this would have been covered by enercare as part of my plan. They advertise emergency services but only if it happens during business hours. I asked them to reimburse me that amount as i had no choice but to call in another company to fix my problem as they couldn't. They wouldn't try and accomodate me even though I am a long standing customer and this is after two other unsuccessful attempts to use the plan. Three times I tried and three times they failed!

Our basement drain backed up in later evening and it was quite distressing to say the least. We called Master Drain and Vitale came immediately. He did a thorough diagnosis of the problem and found the problem was a dislodged sewer pipe outside. He unplugged the drain so we were able to use our water temporarily until the pipe was fixed. It was fixed by the next day and he suggested we put in a backwater valve that was rebated by the city of mississauga so this never happened again. He and his staff were very professional and extremely knowledgeable. I have already referred him to others as I had such an amazing experience.