Mikhail in Thornhill

I was pretty worried after I saw FC Universal's rating here (after we made the arrangement with them). However they did a good job. The only potential complaint is the price. We paid $250 for labour ($165 for the part), and the technician spent less than an hour on the issue over two visits combined. I didn't do any research, but I suspect we could've found a better deal if we spent a little time looking.

I had a water heater rental agreement with Reliance. After five years I decided to cancel it and install my own water heater. Three months and four 30-minute phone calls later, I am still getting billed. They lost the paperwork. Then they lost my email with the copy of the paperwork. Then they acknowledged the cancellation, but continued billing me (through my Enbridge account). Finally most recently they sent me the bill with no reimbursement and another rental charge. In the latest conversation they acknowledged they owe me $100+ and promised a credit on my next bill, but I am not holding my breath.