Gary Brown in Burlington

We had Elite Appliance Service out to fix a problem with brand new fridge. We appreciated the text advising when the technian came to our home. We also appreciated the follow up text asking what the next step to correcting the problem. The technician was very polite & helpful. Sandra from the office was also wonderful to dealwith. We would definitely call Elite Appliance next time We need service.

My thermostat recently provided 2 error codes indicating a need for inspection. Reliance came to my home with very little wait time and corrected my issues. The Trusted Advisor, Steve K educated me about the system workings. He was informed, patient and generous with the information he shared.

I put in a $1 cost to satisfy the system. LBP Heating came to my residence as Reliance Authorized Contractors. Following a furnace breakdown, David and Jonathan came to our home to install a new furnace in less than 24 hours after we had a failure. These guys came a long way to get to my home, so thank you for that. They even phoned me to say they were on route. They are personable, professional and very good at what they do. Whenever I had a question they took the time to explain it to me in language I could understand. I have never had a furnace replaced before so I had a few questions which they handled. I did not at all get the feeling that I was bothering them. The guys worked for 8 hours with the only stop being 15 minutes for lunch...pretty impressive. After the fact they cleaned up to a point you wouldn't have known they were there. Well done guys and thanks.

This all started out as a routine annual service and spiralled really quickly. It all ended extremely well however. Reliance Gas Tech. Ivan came to our home and fortunately discovered some nasty stuff with our furnace. The unit is 25 years old and I had realized it was a matter of time until a replacement would be happening. Ivan was thorough, professional and sensitive to our issues but he shut us down for our own safety. He put us in touch with Sales Advisor Scott who was at our home within 4 hours...as we were now in a no heat situation, even though winter hasn't hit, it is right around the corner. Now Scott is a sales rep. and I get that, but this guy as a former tech. himself and I never felt that he was pressuring or upselling. He listened, took detailed measurements and made recommendations based his knowledge. He even told us not to consider certain pieces of equipment as they were more than we needed. We then discussed costs and they were reasonable...not the cheapest I'm sure, but I know you get what you pay for. He called from my home at 8 pm and had an install lined up for 10 am the next day. As arranged David and Jonathan of LBP Heating showed up as arranged and did their thing. These guys are personable, professional and know what they are doing. I can see why they are Reliance Authorized Contractors ....they are excellent ambassadors. A Reliance auditor even came to our home during the install to make sure everything was going according to plan. Now that it is all finished, I already feel the improvement. Well done Reliance et al.