Lianna from Toronto

Today, I had my hot water heater tank replaced. The techs may have replaced the tank properly (yet to be fully determined as I have not used much hot water) but they left me with a GIANT mess in my bathroom. Rather than asking me, the person who lives in the condo and owns all items in it, the tech went ahead and unplugged my fragrance oil. He then turned it upside down and plugged it back in (which could have resulted in a fire, actually), resulting in oil left all over my counter, the wood cabinet, hundreds of dollars worth of makeup, the tile floor, and a little bit of the hardwood floor. I just spent over an hour cleaning the mess. I also attempted to make a claim over the phone and demanded I be reimbursed for the damage, to which I was told that I would have to wait for them to call me back and POTENTIALLY reimburse me, which is absolutely unacceptable. Luckily, I have taken photos and saved all evidence of the nasty spill, but I do NOT recommend this company due to carelessness, as well as the months I have spent waiting to have this new tank installed. I had at least 4 service calls in the past 8 months, receiving a variation of responses each time, until I hired my own contractors to come take a look so that we could inform EnerCare of what needed to be done to upgrade the hot water tank I was renting from them. Horrible, horrible experience. I would switch if I weren't locked in a contract and if they didn't have such a monopoly in this area.

After battling with hot water tank rental companies, plumbers, and my condo building regarding installing a different hot water heater, I got in touch with Mark. Simply from photos of my electric panel and the hot water tank area, he was able to give me ideas for a resolution. Then he came out to the condo and gave me a full estimate and run-down of the 2 options. He was extremely polite and considerate, answered all my questions, and even took his shoes off without me saying anything. He also pointed out a separate issue with my electric panel that could cause future problems, which was much appreciated. We are going to get started with the wiring work next week. All in all, Mark has been prompt, knowledgable, and considerate. After all the trouble I have been through trying to sort out my water heater issue, I am so happy to have Mark help me resolve it. I would absolutely recommend him as an electrician.