Dan from Ajax

The home we purchased a few years ago came with a gas log fireplace whose damper was bolted open per regulations, sucking a lot of warm air in the winter and cool air in the summer. Classic worked even through the CCP pandemic with emailed photos, then with an onsite technician, to provide an estimate for a range of options. We discussed the options by phone and settled on a very sharp-looking refit that enhanced the look of our brickwork, looking custom-made to fit. Our installers were done in about 2 hours, providing all the instructions we needed to initialize the installation. Classic even reduced the estimate since the installers were able to reuse the previous gas supply line. It's good to work with pros who deal squarely with you.

The rainy summer had made scheduling a reliable date difficult so it was a pleasant surprise when I received the call from Nick at NuEdge telling me he would be at my house the next morning. Nick had earlier responded to an emergency repair within one day, and now was back at my request to ensure I wouldn't soon need another. His arrival was punctual, and after overcoming the challenge of a car stuck in my driveway that I had originally said I'd move, Nick proceded with the precision of a naval boatswain to deploy workers and supplies. Courteous, he always maintained professional focus on the job, and this particular day, Nick kept one eye apprehensivly toward a sky that carried rain in its potential. The rain never came, and the work never stopped but for a specific break time. Nick checked in with me on two brief questions and carried straight on. About six hours after the work started, the hammering gave way again to peace and quiet. Nick knocked at the door a few minutes later to present his completed work order and discuss the job his crew had completed and payment, all done with the disposition of a professional pleased with his workmanship. I was amazed that his crew had already packed and were ready to depart. Nick brought me outside to inspect his handiwork. The roof showed every bit the workmanship I expected, including the new roof vents Nick had recommended, and replacement chimney flashing he had found worn and couldn't leave untouched. The true test of good work comes in the period after the crew have gone, and two items stand sharply in my mind. First, the cleanup was meticulous. In the ensuing weeks I would find occasional bits of debris that had hidden itself from view, but all of it would not have filled a Ziploc bag. Second, my rooftop digital antenna was not only put back but correctly aligned. Digital antennas are directionally sensitive, and after replacement, not one channel disappeared. Meticulous and thoughtful. As Nick left I mildly regretted that the 30-year warranty meant we wouldn't be doing business again unless I moved. Several weeks later, I still feel that way. If I ever DO move, Nick gets the call for that roof. In the meantime, you can be confident putting yours in his hands.

I first contacted John Whyte of True North, for advice about correcting an ice dam that had formed on the aging gutters surrounding our home. John politely advised me not to try melting the ice, lest the melting and re-freezing cause real damage to the roof. "Wait until spring" he recommended. "We don't repair gutters, but if you need replacements, we'll be happy to discuss those". The next day I had a quote in my mailbox. John had dropped by and finding we weren't home, visually worked out a quote using the front driveway view and general characteristics of the house. I now had a budget for my replacement option -- no pressure, no obligation. When what passed for spring in April 2015 arrived, John contacted me again. Based on HomeStars reviews and the material John had earlier provided, I had decided to proceed, and we arranged an installation date. That day was uneventful -- which is perhaps the best adjective you can hope for with any home renovation project. John's team arrived, checked in with my wife, replaced the gutters in a few hours, and departed, carting every scrap of the old gutters and with no trace of debris left behind. About a week later, we had our first good rain. How odd it was not to see drips from every corner, and water running out only where it should. While no guarantee can exist against future ice dams, this will be a terrific start. I'm glad we invested in True North's service.

There is sometimes a simple moment of truth after making a weighty decision when you recognize either that you've made a good or bad decision. I knew I had made a good decision selecting Canada's Restoration Services when I watched Jason Campbell tape down a protective floor covering he was using to ensure his team wouldn't damage our floors. The covering would have been enough, but what really got my attention was watching Jason meticulously cut the tape so that it consistently formed a ¼" spacing away from the quarter round. Attention to details like temporary tape told me this job was in good hands. And it was. Jason and his team efficiently and meticulously removed boards, panelling and drywall (even the nails and screws that held the drywall), leaving no trace of the previous mold, and rendering everything ready for me to tackle the refinishing. Everything was done within the agreed price, and even a few weeks later as I write this, I'm still happy with the job. From the start Canada Restoration Services dealt with me professionally and enthusiastically. On the day the team was to arrive, the project manager, Ken Ben-Gal, called apologizing that the company trucks with the professional equipment had been badly vandalized the night before. Eventually Ken had to call to apologize that the damage was too severe and they would need to reschedule. During that whole time, while the trucks were being inspected, Ken called me regularly to keep me fully informed. As soon as the extent of the damage was determined, he worked with me to find another time that fit my schedule. Sometimes it's adversity that shows the quality of a company, and Ken's actions evidenced Canada Restorations Services' well.