Hi Anna, thanks for taking the time to write about your experience with us. It was a pleasure meeting you. We treat each and every home wit the utmost respect, so with it being a little wet and snowy out, putting the tarps down to cover the flooring only makes sense. We try and do a thorough and proper job, as you see before, no panels in the main ductwork were created, so how did any debris get removed? The furnace itself that you have serviced by... hopefully they can credit you something due to the fact that you've been paying for a furnace cleaning, and it looked as though it had never been touched in 20+ years. Glad we were able to get that cleaned out and showed you first hand, so when the guys do come to do the cleaning, at least you can say "hey, you should be doing this and that etc." We try and give back and raise funds for various charities, and have been doing that for the past several years, so helping out where we can is important, so thanks for helping with that donation, it is appreciated. Thanks again for the kind words and if there is anything else we can be of service with, feel free to contact me directly. Thanks again, and all the best. Paul