Robert Leland from New Hamburg

Because of having Phantom Screens for 20 years or more on our former house, we had them install two on our current apartment which has two entries to our balcony. The improvements made over the earlier version make this excellent product even more useful. We were pleased to recommend them to other tenants in this new condominium apartment.

Our annual furnace inspection by Reliance resulted in having the furnace shut off on Oct 14, because of high CO in the exhaust. A telephone call to reliance who made another service appointment for Oct. 15. The service man arranged an appointment with Glen, in sales for Oct 16. Glen clearly described our options and we chose to lease a new furnace with very advantageous benefits to us. He then arranged for installation on Oct 17. On Oct 17, Danny and John arrived as scheduled at 9:00 a.m. and had the new furnace, air conditioner, humidifier installed and the work area cleaned. They laid runners so that the movement of the furnace and the foot traffic in and out would not dirty the carpets. From first to last, Reliance and the three staff, Glenn, Danny, and John, plus the telephone contract staff could not have been more helpful , courteous, or timely.