Phantom Screens / Ontario Screen Systems Inc.

Hi Janis, Thank you for your feedback and for choosing us for your home. We're glad to hear that you found Phantom Screens to be the best option for your French doors. Installing screens on French doors used to be challenging, but Phantom Screens simplifies the process with their retractable design, allowing for easy use and a seamless look. If you have any further questions or need assistance, feel free to reach out. Enjoy your screens! Phantom Screens Ontario Customer Service

Hi Andrew, We're thrilled to hear that you chose Phantom Screen for your new screen door and that you're happy with the quality and installation. We strive to provide top-notch products and service, so it's wonderful to know that you found the experience worthwhile. Thank you for choosing us for your home. Enjoy your new screen door!

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our products and staff. Your recommendation means a lot to us, and we're here to help with any of your future window and door screen needs. Thanks again and enjoy your Phantom Screens!

Hello,
Thank you for your feedback, and we apologize for any inconvenience. Unfortunately, we did not receive your name or contact information. We are open to a conversation to resolve the issue. Please feel free to contact us directly so we can address your concerns. Our team members are available Monday to Friday, from 8 AM to 4:30 PM at 905-624-0824. Japneet will be happy to assist you.
We look forward to hearing from you!

Thank you very much,

Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the installation of your custom Phantom screen doors. Our team takes great pride in ensuring precise measurements and top-quality craftsmanship, and it's gratifying to know that their knowledge and professionalism met your expectations. It was a pleasure working on your project. If you have any questions or need further assistance, our doors are always open for you! Thank you for choosing us for your home!

Thank you so much for sharing your feedback! We are thrilled to hear that you are enjoying your new screens. Our team is dedicated to ensuring our products meet the needs of all our customers, and it's gratifying to know that our technician was able to work with you to make your entry and exit as smooth as possible. It was a pleasure serving you, and we are grateful that you chose us! Enjoy your screens!

Hi Ray, Thank you for sharing your feedback! We're delighted you love your new Phantom retractable screens on the French doors. It's great to hear they also helped your pets while providing smooth operation, insect protection, and exceeding your expectations aesthetically. Our installers take pride in their workmanship, so we appreciate the positive feedback. Thank you for choosing us for your home. Enjoy your new Phantom Screens!

Hi Sarah, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your new Phantom Screens. It sounds like they've not only met but exceeded your expectations in terms of aesthetics and functionality. We designed our screens with the goal of seamlessly blending into your home while providing easy access and maintenance, so it's fantastic to hear that they've achieved that for you. If there's ever anything else we can assist you with or if you decide to explore Phantom screens for your windows in the future, please don't hesitate to reach out. Enjoy your beautiful door and screen!

Hi Rory,
Following your posting of this review, we’re pleased to have collaborated with you to bring a resolution to all of your concerns. We’re thrilled that - based on your in-person dialogue with Dave, our Field Manager, you are now delighted with your Phantom Screens and with our installation and service!
Further, as per your conversation with Japneet, our Customer Service Manager, we understand that it’s your intent to edit this review to reflect these changes. We trust that this will happen soon, so that the many future readers of this site will hear about your satisfaction, and will understand that even when mistakes happen, we can always be counted on to make things right!
Kindest regards,
Phantom Screens Ontario Customer Service

Hi Ron, Thank you so much for taking the time to share your experience with us! We're delighted to hear that our team members provided you with knowledgeable and responsive service, as well as competitive pricing. It's fantastic to know that our skilled technician did an excellent job installing your Retractable Screen Door and went the extra mile by sharing operating and maintenance tips. We truly appreciate your feedback and your business. If you ever need anything else or have any questions in the future, we'll be happy to assist you. Thank you very much!