Karen McDonald from Toronto

We cannot speak highly enough of Mark and his team at New Depths Underpinning Inc., who recently completed underpinning and lowering the basement in our home in Little Italy. Our project was not without surprises and setbacks. Between uncertainties related to construction projects amid the pandemic, delays acquiring permits from the city, soil that was dense clay, a tight space to work with the homes on our street being very close together and parking that made it challenging to maneuver bin swaps and cement pours, and the discovery of a "hidden" room behind the existing drywall in our basement that was caving in and leaking. Mark and his team took this all with stride. Mark's communication is incredible. He was completely transparent - we always felt clear about where the project was at and any implications related to timeline and cost. Each of Mark's team members are personable, professional, punctual, diligent, and worked well with other contractors who were, at times, working in our basement at the same time. Mark connected us with other excellent contractors, including a plumber and an electrician. Any home project is stressful, especially a structural one like this. Mark made us feel so comfortable and at ease the entire time. He cares about his work and his clients, and it shows. We feel so lucky to have been referred to him. If you're looking to have your basement underpinned and lowered, there is absolutely no reason to look any futher.

We cannot speak highly enough of our experience with Vitaliy and his team at Master Drain & Water Works. We are preparing for the lowering and underpinning of our basement in downtown Toronto and were referred to Master Drain & Water Works by New Depths Underpinning Inc. to investigate the depth we could achieve with our existing drains. Vitaliy first attempted to do a drain video camera inspection, but wasn’t able to get too far because of an old clay trap that was still in place under our front porch. Vitaliy explained the risks associated with this old plumbing and suggested we replace the trap and main drain pipe (which was also clay) while the drain was being lowered. Vitaliy helped us to understand his professional opinion, but we did not at all feel pressured. Walter and Walter handled the job, which involved working 3+ days outside over what has been the coldest week of the season. Once in the ground, the Walter’s realized our water pipe was lead and leaking. They replaced that too and Vitaliy provided us with clear instruction about the City’s Priority Lead Water Service Replacement Program, which was super helpful. The Walter’s were hardworking, friendly, tidy, on time, and kept us up to speed about the project’s progress. Vitaliy also kept in close contact – discussing where things were at and how to proceed. This basement renovation is a huge undertaking and we’re so grateful to have engaged such transparent, component, and reasonable professionals.

Mark and his crew replaced the eaves on our home downtown Toronto. Communication with the company was very good. After speaking to Mark's father by phone, Mark stopped by to take a look at our home and provide a quote. It was immediately obvious that Mark was very knowledgeable and committed to doing the job right. Since the replacement of our eaves was not urgent, we locked in for the next available opening (a month or two later). On the day of the job, Mark and his crew were very punctual. Mark showed us what would be done and they got to it. Some additional work was required due to extremely rotten fascia and poor workmanship from previous contractors, however, the team still got everything done within the day: a 10-hour day (they cleaned up in the dark) and one of our first really cold ones. Mark went the extra mile to attempt to repair a problematic area in our flat roof. All members of the crew were friendly and polite. Our property was spotless after they left. We would definitely recommend hiring Ontario Downspout Service.