Master Drain & Water Works

We cannot speak highly enough of our experience with Vitaliy and his team at Master Drain & Water Works. We are preparing for the lowering and underpinning of our basement in downtown Toronto and were referred to Master Drain & Water Works by New Depths Underpinning Inc. to investigate the depth we could achieve with our existing drains. Vitaliy first attempted to do a drain video camera inspection, but wasn’t able to get too far because of an old clay trap that was still in place under our front porch. Vitaliy explained the risks associated with this old plumbing and suggested we replace the trap and main drain pipe (which was also clay) while the drain was being lowered. Vitaliy helped us to understand his professional opinion, but we did not at all feel pressured. Walter and Walter handled the job, which involved working 3+ days outside over what has been the coldest week of the season. Once in the ground, the Walter’s realized our water pipe was lead and leaking. They replaced that too and Vitaliy provided us with clear instruction about the City’s Priority Lead Water Service Replacement Program, which was super helpful. The Walter’s were hardworking, friendly, tidy, on time, and kept us up to speed about the project’s progress. Vitaliy also kept in close contact – discussing where things were at and how to proceed. This basement renovation is a huge undertaking and we’re so grateful to have engaged such transparent, component, and reasonable professionals.