New Depths Underpinning Inc

Mark was an absolute professional from the very first contact to beyond the end of the job. He provided clear communication at every step of the process and earned our full trust by being clear and transparent. He was very helpful and took the time to explain things to us that also gave us confidence through what is a crazy process of underpinning our house!. Mark never hesitated to do things the right way instead of cutting corners.
Finally, the crew working on our property were friendly and respectful.
Im very happy to highly recommend New Depths Underpinning. This is who you want for this job!

Mark and his team did some structural work on the joists in our basement so that a post beside the stairs could be removed. He was professional, friendly, efficient and detail-oriented. I can't say enough about Mark, his team, and how he conducts his business and would not hesitate to hire New Depths again.

Working with Mark was great. He's knowledgeable, thoughtful, meticulous, transparent and reliable. He instilled confidence throughout the project. He dealt with issues as they arose reasonably, in consultation with us all along the way. The neighbours all spoke highly of Mark and his crew - considerate, tidy, etc. The quality of the work is high, and Mark was a pleasure to work with. I highly recommend New Depths for underpinning!

Mark and his team were amazing. There was great communication while the work was being done. His team was always pretty much daily (unless he let me know otherwise), and they got the job done quickly, and with a high standard for quality.

We were also planning some other work in the house with a general contractor and Mark and team were able to work super well to coordinate and organize things with him.

Changing our foundation was something we didn't consider lightly, but it helped when Mark explained he does it more conservatively than required. I also appreciated how Mark would take the time to answer all my questions, no matter how technical. His crews were easy to get along with and he got along well with our neighbours.

New Depths have done an excellent job with this project. Exceptionally communicative, punctual, and professional. The team was well managed, hardworking and pleasant. In addition to underpinning, weeping tile, heated floors, and large window wells were done by Mark and his team. This type of renovation is, of course, time consuming and creates significant upheaval but working with New Depths was anything but stressful. Highly recommended.

When considering whether to underpin our century home, we had many uncertaintiesabout the costs and stresses, about the logistics of our semi-detached basement space, and about undertaking an intrusive project while working from home with young kids.

Choosing Mark and the New Depths crew was the best decision we could have madewe are thrilled with the results, and cant imagine an underpinning contractor who could have offered us a better experience along the way.

From our initial phone conversation and first site meeting, Mark showed himself to be a highly knowledgeable, principled, and personable operator. I received quotes from four different contractors before selecting New Depths, and Marks written estimate was by far the most comprehensive in itemizing the details, phases, and costs required to lower our basement by two feet. From the start, his engineering background and thoughtful manner gave us a lot of confidence in his approach, and his abilities as a clear and constant communicator were a huge factor for us throughouthe prepared weekly schedules that gave us (and our neighbours) an outline of the overall work plan, he was very direct and resourceful in addressing a couple of unexpected challenges, and he was always available to answer my many questions (even in the evening, on weekends, or from his daughters hockey practices).

Over the seven week job we also got to know the rest of Marks team, and they are a great bunch of guys. Jae was an excellent foremanvery organized, reliable, courteous, and tidy. Despite the intensity of the work (extremely hard clay, and then extremely wet mud!), the crew remained very cheerful, efficient, respectful, and fun to talk with; it was a total pleasure to have them as extended members of our household.

Ive been involved in multiple renovations and have worked with good engineers and tradespeople in the past, but I can confidently say that Mark is a contractor of rare integrity, competence, and dedication. He is honest and positive, a great communicator and a great problem solver. We had a wonderful working relationship with Mark, and I know that in this city its not every day that you find a contractor you can genuinely like and genuinely trust.

Our house presented some particular challengeshard clay, tricky access with no laneway and limited space for a debris bin, and additional considerations for neighbors. We now look back on the project with great satisfactionwe felt ourselves to be in very capable hands throughout, we are extremely happy with the complete transformation of our basement space, and we feel we got excellent value for the cost.

We rate New Depths with our highest compliments, and will recommend them without reservation. Thank you, Mark!

New Depths Underpinning Inc worked with us to underpin and create a room under our garage. They were professional at all times and communicated status and any issues for discussion in a very timely manner. The team was also very respectful to our neighbours working to limit any disruptions to them. I would highly recommend New Depths Underpinning Inc. for any underpinning work.

We live in a 95 year old home in Bloor West Village. The basement height was 6' 2" which meant it wasn't really usable space. New Depths lowered our basement floor by about 3 feet, installed in-floor heating below the new concrete slab, and installed a flush beam in the ceiling, giving us a beautiful and usable basement space with 8' 6" ceiling height.

The New Depths crew were amazing (capable, clean, on-time and on-budget), and they really know what they are doing (the area we live in is built on beach sand, which makes digging easy, but can also easily cave in if you aren't careful during underpinning). The owner's engineering background gave us confidence that the job would be done well, and as we have started bringing in trades to do the finish work in the basement, they have all commented on the great underpinning job.

New Depths was a pleasure to work with (everything you want in a contractor: honest, committed, and careful about how they spend customers' money). It was one of the least stressful home renovations we have ever done. They became more like a family member than a contractor to us. We highly recommend New Depths to anyone.

We just finished a full underpinning with New Depths and we couldn't be more happy. Over the past few years we've done a full gut renovation on our house and have worked with many contractors. It's very very rare to work with professionals such as Mark, Mikael, Raph and Team that deliver on what they originally proposed.

Everything was on-time and on-budget, stress free. Quality of work was very high. Mikael and Team showed up everyday on time and worked hard to meet our timelines. The work site was kept extremely clean, something we and our neighbours really appreciated.

To top it all off Mark's pricing was very competitive. More importantly his communication style and attention to detail were really appreciated. Keep in mind this is coming from a homeowner who is really picky and critical of most contractors as I'm very handy and usually can do a better job than most contractors.

I highly recommend New Depths to anyone considered lowering their basement.