roger12

Reliance has very poor customer service. I replaced the tank with tankless and wanted to return their old tank which they said will be scrapped. They charged me $40 tank drop off fees and $65 account closing fees. Very shady business practices because at the time of rental they specifically said there is no account closing fees. The customer service rep basically said they changed the rules and there is nothing I as a customer can do.

Edit 2: This issue was resolved today to my satisfaction. Edit: Post installation support is horrible. Revising my rating! Brian's main installer Tony did my installation yesterday, he was very knowledgeable & friendly. Installation took 3-4 hours. Overall 10+ experience so far. Few weeks back Brian requested pictures of the installation site and we finalized the exact location for install. He was quick to respond to all questions. Only one minor issue, couple of days before installation Brian had concerns about installation site and proposed alternatives which would have cost much more. This surprise could have been avoided if he had visited my home or looked at the pics in more detail earlier. In the end, alternatives were not needed so the cost stayed exactly as promised.