Climate Air Heating & Air Conditioning Ltd

It was one of the hottest days of the year, and it was early Friday morning. My AC unit blew up and I own a pizza shop with extremely hot ovens. I called and spoke to Mike and explained my situation. We needed a new 7 ton unit asap
I had a staff of 9 working that weekend. Mike said to me that he will have a unit installed in a few hours
And his team came and in a few hours we had AC
It was an emergency and treated us very fairly expeditiously
Thank you

Technician did an excellent job. The company did not replace UV light per LENOX annual warranty requirement. Second time I requested this get done.

Great, quick professional service. Chris is awesome. Im happy to recommend Climate Air. You wont be disappointed.

Installation was a breeze. The 3 gentlemens Joe/David and John were courteous, polite, professionals and most importantly clean and treated the installation as if it were their own. Installation went smooth and I appreciate their understanding and their professionalism.

Highly recommend these guys.

Best.

Installed in January had to use space heaters for 2 or 3 weeks because it didnt work now air conditioner hasnt worked all summer 8 months of our 1 year warranty is up and it hasnt worked right yet

Great job by Mike and Yusuf. Friendly and courteous all while discussing options throughout the day. Answered any questions and ensured proper operation before leaving. Plus cleaned after themselves. Quite pleased.

Our furnace issue was solved in less than 12 hours. From our tech that came out at 11pm ensuring quick turnaround and assurance to our installer team of Owen & Gino. The service was great, speedy, informative and over and above when installing our new furnace.

We would recommend the team from Confirt Masters anytime!
Thanks guys.

In July 2019, we purchased a new furnace and air conditioner from Comfort Masters. We used this company because I grew up with the owner. When we moved in, the house came with older equipment (furnace from mid-nineties, AC from 1983), with no maintenance or serice calls required. Since this brand new install in 2019, we've already required 2 service calls.

When the one year mark came up for maintenance, I called and spoke to the receptionist about putting off the maintenance because of covid, we have a toddler, and are expecting a new baby. I explained that we didn't feel comfortable welcoming anyone into our home at the present time and that we'd have it done once covid restrictions lifted. She expressed that she understood and that she'd make a note of it in our file, but never once mentioned that this would void our warranty.

When we were 4 months overdue for the maintenance, we needed a service call when we discovered a significant puddle of water under and around the furnace. The HVAC technician had to come and unclog the drain (this technician was very kind and understanding). The lady on the phone told me the tech wouldn't have time to do maintenance, but he did say when he was here that the unit would be good until the next maintenance after what he'd done.

I contacted the owner to be sure that they would accept the 4 months over on the maintenance and I was told that it may void the warranty, but he would look into the warranty and dates. That was in November 2020. I followed up again in January 2021. Both times with no response. I just contacted him again recently (February 2022), to let him know that my husband and I were dissappointed in the lack of communication. Yet again, no response. The company is very accommodating and helpful until the installation is done, and they are down the road with your money.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have been very impressed with Comfort Masters, right from the first contact with Rich, to follow up emails, to a site visit in which Rich was able to answer all of the questions that we had.
When we were ready to go ahead with the installation, I contacted Rich once more, and we had a time scheduled right away.
Technicians arrived on the day of the installation, and we went over the installation together in furnace room. Dave and Chris, worked very diligently, with very few breaks, and at the end of the day, (Which was a very long day for them), our new HVAC system was up and running. Many thanks to these three contacts that we have had at Comfort Masters.
We would highly recommend them to other perspective customers !

Bev and Joanne Johnston

I just had a fabulous experience with Comfort Masters. I have a cottage in Muskoka with an 18 year old furnace that was on its last legs. I met with Comfort Masters and they offered me a very competitive price and a quick installation date. Rich was very accommodating in setting it up and made this purchase easy. The installation team of Tom, Paul and Dave were fantastic. They showed up on time and did a very professional installation job and cleaned up before they left. Overall I was 100% satisfied and will use them when I need a new A/C unit next. I highly recommend them.