Jess LH

We moved into our new house in February, and a week later somehow the furnace died and we had to rush to get a new one. Somehow we ended up getting it from Aire One. We noticed how basement is always over-cooled/heated, while 2nd floor was under-cooled/heated. We consulted a HVAC and were told our furnace is likely undersized. Our home is about 3,500 sq including the finished basement where my mom lives. The Aire One technician came out, and insisted the current 80K BTU furnace is the right size, because they don't include basement sq into BTU calculation. I'm finding contrary evidence all over the web. They will not do anything to remedy - and trying to sell us a separate heat pump upstairs at a few thousands of dollars. DO NOT BUY ANYTHING FROM THESE AMATEURS!!

Hired them to create a basement entrance - overall frustrating experience with their communications and delayed responses, and sloppy work. Took months to get started, ended up spilling the project to the following year. Worse, the existing porch stairs obviously had to go but they missed this in the initial scope so we ended up having an additional SOW. Then we kept seeing the rusts all over around the metal posts and on top of the painted stairs; they came back and did a touch-up - rusts came back again, and after multiple emails we gave up. Overall, I have nothing against them as they seem nice as people, but poor project management and sloppy finish.