Marco V

A technician came to my house on aug 26,2016 and did a maintenance on the furnace and air conditioner. He had also performed a service on a furnace and air conditioner at a previous home I lived in. This time he didn't clean out my furnace interior like the first time we met or check if all the vents were pushing out the same airflow as he did previously. He noticed a rust on the pipe and electrical box in the unit and said a bolt was not tightened right. After fixing it he told me problem was solved and keep an eye out for anymore rust or water spots. 2 weeks later I noticed the rust worsened and the outside of the unit had rust and water pooled on top. I followed the exhaust pipe up and noticed it was slowly dripping and rusting a bolt on the outside of the unit. After telling him, he told me he would fix it or somebody else would from the company. No further follow up was done up to now. I called cosmopolitan and they said it would be another $99 to send somebody to diagnose the problem. Quality of service has gone downhill and responsiveness of the company and staff is terrible. This should have been a complimentary return to fix as the problem was discovered on maintenance and never fixed properly. I will never use this company again and will not refer anybody to them either.

Hassan Ather was very professional and knowledgeable and explained all aspects of heating and cooling a house and explained everything he was doing in a clear and concise manner. He was very quick in establishing my furnace was running inefficiently and took the appropriate actions to rectify the situation with clear visuals showing improvement in efficiency numbers. I would recommend Cosmopolitan for maintaining the furnace and air conditioning especially as they were very accommodating to my busy schedule and performed the work in the scheduled time promised.