Cosmopolitan Heating And Cooling Services

I paid an annual fee for heating and cooling services and received poor service, rude customer supportSTAY AWAY
I cut my losses and switched to a company that provides excellent service. The stress caused by these people just isn't worth it. All I can say isSTAY AWAY

I was solicited for the annual furnace and air conditioner checkup by Cosmopolitan which I agreed. About a week after the service, during a hot spell I found the air conditioner was not working. I called for service but the technician failed to show. In frustration I called another company whose technician came that evening and found the refrigerant was low. He topped it up and I have had no problem since.

BEWARE. They sold us a brand new AC that required $1K of repairs within the 1st year. It took us months to get responses and toyed with our patience time and time again. We waited nearly a year for repairs at one point. Just an awful experience. We are now having to pay another company to right all their wrongs. The AC sounds like a motorcycle revving when its on.
Dont make the same mistake that we did. There are plenty of other companies to use (and the others have dozens, if not hundreds, of good reviews).

We were with Cosmopolitan for a number of years and were satisfied. Customer service and responsiveness declined drastically in the last year. We requested a refund and were told it would be done, then they ghosted us. Their business practices are terrible. Don’t bother.

They installed our AC years ago. Last year, it didn't work on a hot day. We called the service and it was fixed. This year, the AC stopped working again. We called the service, after a round of check, we were told that one main part needs to be replaced. They charged the service fee and left, said they would call back to give the price of the main part. Later we were told the part should be under warranty but they need to check it. Then no further information any more. We called several time, never got to talk the person who is in charge of it. It's been over a week, and we've been through two round of heat warning without AC. We decided to find another company to fix the problem by giving up the warranty. Their terrible service not only wasted our money but also our time.

Rude and condescending, unhelpful customer service. Called and got this attitude as if I was making it up...

Botched original installation job which caused damage to equipment and have had to pay another company to come in fix their mistakes versus ever calling them again. A complete waste of time.

They want to sell you the contact and then it's a rip off from there! Worst supplier and installation ever dealt with.

I have been a customer of Cosmopolitan Heating for over 10 years. For the past couple of years I am having all sorts of problems with the Furnace for which I still had Warranty. They initially replaced the heater core, only to have problems with it right after the replacement. Since then I am constantly having issues with the furnace, they never really fixed it and Cosmopolitan is asking me to pay a service fee for every time they are coming to look at it - even though they never had it working properly since they replaced the core.

Stand clear of this company. Unprofessional through and through and customer service is non existant. This is a brand new furnace and we have had nothing but problems for the last 5 weeks with several technicians trying to "fix the problem". Finally during the last attempt to fix the problem we had a great technician who was patient, nice and worked very cleanly!
I would NOT recommend this company. Do your research and look elsewhere.

I got a new AC installed in July which was faulty. After putting in numerous complaints to their head office and owner nobody came in to fix the problem. Called their office many times but they answer the technician will come to your house but never show up. Spend $3000 on a brand new AC it was my biggest mistake using this company.

Had an issue with my A/C. Called them because I had bought the unit from them. They didn't seem to have me on their records though. They quoted $160 to diagnose the issue, but the technician ended up charging an extra $150 on top of that to come to the conclusion that a part needed replacing which would require another service (and of course more money). Decided to go with another company due to their terrible customer service and found out the original technician was completely wrong in his conclusion. Wouldn't recommend Cosmopolitan to anyone.