Need Advice in North York

During an extremely cold Saturday in December, our water pipe burst in the garage. We had a plumbing plan with Direct Energy, but they would not come before Monday! Who could wait until then with no water? So we checked Homestars, and found the glowing reviews on Flavio. We called him that night at 11:00 pm and he came the very next day. He assessed the situation and explained what needed to be done in the short term. He also explained that we needed a long term solution once the warmer weather arrived. He fixed the leak in the garage, then when we tested it, we found another leak in a hard to reach place under the kitchen sink. He fixed that too. Hours later, we finally had running water again. Flavio was able to help us in our emergency and we were very happy. We'd recommend his services to anyone with a plumbing problem or emergency.

Have subscribed to Direct Energy's Total Home Protection plan for years and purchased a new furnace in 2006. Noticed that there was a lot of water leaking from the furnace room and all over the basement floor, under the tiles, etc. Got an appt with DE 2 days later. When the contractor arrived, he told me that the condensate pump is not covered by the TOTAL HOME PROTECTION plan. The new pump cost $250 plus labour charges for installation. The kicker is the pump is only good for 1 year, then it's expected to break down again. So much for a Total plan that doesn't include essential parts of the furnace. On top of everything else, DE hasn't resolved their double billing problems for over 6 months! When I called to talk to customer service, then to the Supervisor, I was blithely told to check the T&C's of the contract where it clearly states what is and what isn't included in the TOTAL home protection plan. Very disappointed to realize that their plan does not provide TOTAL protection at all and that they can pretty much charge extra whenever they want.