Furnace condensation pump replacement
Have subscribed to Direct Energy's Total Home Protection plan for years and purchased a new furnace in 2006. Noticed that there was a lot of water leaking from the furnace room and all over the basement floor, under the tiles, etc. Got an appt with DE 2 days later. When the contractor arrived, he told me that the condensate pump is not covered by the TOTAL HOME PROTECTION plan. The new pump cost $250 plus labour charges for installation. The kicker is the pump is only good for 1 year, then it's expected to break down again. So much for a Total plan that doesn't include essential parts of the furnace. On top of everything else, DE hasn't resolved their double billing problems for over 6 months! When I called to talk to customer service, then to the Supervisor, I was blithely told to check the T&C's of the contract where it clearly states what is and what isn't included in the TOTAL home protection plan. Very disappointed to realize that their plan does not provide TOTAL protection at all and that they can pretty much charge extra whenever they want.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- This company is a waste of time & money. The Better Business Bureau needs to investigate their business practices and contracts to protect the consumer.
- Any advice to offer fellow homeowners facing a similar project?
- Don't bother to subscribe to any of Direct Energy's protection plans as 99% of the time, your problem won't be covered, and you'd be referred to the fine print to find out that they can charge you extra for things that logic dictates should be covered.