djwgilroy in Downtown Toronto

Our kitchen countertop was Caesarstone and the finished product is stunning, however from the moment the installers from Prostone arrived things went badly. They chipped the edge of the counter when installing and had to return to repair and "buff" the chip out - this took days of requests and pleading. Then, when the counter continued to chip on the edge they refused to return, I had to contact CIOT directly and have them send their own technician who rounded the "too square" edge of the counter - a counter that the Prostone salesman had insisted would be durable, despite it's sharper edge. Finally, Prostone refused to come back when the amalgam in the single seam in the countertop disintegrate and it took days of arguing and accepting the abuse of "Girish" before they sent someone to fix it. I would have sourced another product had they insisted that the sharper edge was not durable - and I would NEVER have done business with them had I anticipated the utter lack of respect, service and courtesy.

We completely gutted, tore down the walls and renovated our kitchen and sun room, making our living area one large, open concept area with a 7'X4' island, Caesarstone counters, customized IKEA cabinets, custom shelving, KitchenAid and Miele appliances including an induction stoveop and a Kohler faucet. Included Marmoleum click flooring and a suspended dark grey ceiling with twig chandelier. Exactly what we imagined and even more USABLE than some "gourmet" kitchens we've cooked in.

Mark's own team was extremely reliable, never failed to arrive when promised, ensured we understood each step of the process and were a pleasure to have in our home. Mark Ashton was conscientious and ensured that even supplier delays were dealt with in a professional and speedy manner - often suggesting alternative suppliers of bathroom hardware to ensure there were no untoward delays.