- Approximate cost of services:
- $22,000.00
Water Damage/Hardwood Replacement
Dear Robin,
Thank you so much for taking the time to share your experience with Ashton Renovations. It brings us immense joy to hear that you have trusted us for the third time with your restoration and renovation projects. Working with you over the years has been a pleasure, and we greatly appreciate your loyalty and continued support.
We understand how stressful unexpected disasters can be, and we're glad that our attention to detail, responsiveness, and guidance provided you with reassurance throughout the process. Your confidence in choosing us over other recommended options, especially during such challenging times, truly means a lot to our entire team.
Knowing that you've already booked another renovation with us for the new year is the highest compliment we could receive. We are excited to collaborate with you once again to help revitalize your bathroom. Your recommendation is invaluable, especially when there are so many concerns regarding reputable contractors. We remain committed to upholding the highest standards of quality and customer satisfaction.
Thank you once again for your kind words and for being such a valued member of the Ashton Renovations family. We look forward to continuing our relationship and exceeding your expectations in future projects.
Warm regards,
Mark Ashton CEO
Ashton Renovations
Not the service we expected or paid for.
Hi Daniel,
Thank you for sharing your feedback and providing us with an opportunity to reflect on your project. We appreciate your comments and regret that your experience with Ashton Renovations did not fully meet your expectations.
We understand that the extended timeline was frustrating for you. As you are aware, there were several unexpected structural and mechanical issues that surfaced during the renovation, including repairs to the subfloor, asbestos remediation, ceiling joists, framing, and HVAC modifications. These additional tasks, along with additional work that you requested with painting and electrical lighting in other parts of your home, combined with supply delays from the cabinetry provider, contributed to the longer-than-expected project duration.
At Ashton Renovations, we use Buildertrend to ensure transparent communication and project management. We maintain detailed logs, inspections, and work orders throughout every stage of the process to keep our clients informed and up-to-date. Despite these efforts, we understand that the delays affected your experience, and we sincerely apologize if our communication did not meet your expectations.
Regarding the financial aspect, we appreciate your willingness to work with us when concerns arose. Though the contract did not permit the withholding of funds in the manner suggested, we showed flexibility by agreeing to meet halfway and providing a goodwill gesture in the form of a $500 discount to demonstrate our commitment to client satisfaction.
We pride ourselves on the quality of our work and would be happy to provide photos of the completed kitchen renovation for context, as we believe the end result reflects our team's dedication and craftsmanship. It is unfortunate that the quality of the final product was not mentioned in the review, as we believe it represents the high standard we strive to deliver on all projects.
Renovations, especially in older homes, often present unforeseen challenges. We understand that this can be a stressful process for homeowners, and we always aim to work closely with our clients to navigate these situations in a positive and professional manner. We appreciate your feedback and will use this experience to improve our services moving forward.
Thank you again for your comments, and we wish you all the best.
Sincerely,
Mark Ashton
CEO, Ashton Renovations
Extensive main floor open concept renovation including kitchen and 2nd floor bath
Thanks Claire & Thomas
All the trades really enjoyed working on your home, and we're also thrilled with the result. It really has turned into a beautiful space. Thank you for being such nice clients!
Thanks. We are thrilled with how the renovation turned out too.
Mark
Thanks for your kind comments. We enjoyed working with you.
Mark
Thanks Leslie. It was a pleasure to work with you.
Mark
Thanks Jennifer. Happy to help.
Mark
Your Toronto Home Renovation Contractors
We Are A Team Of Experienced And Reliable Contractors, And Can Handle All Your Renovation Needs.
Ashton Renovations is one of Toronto's leading renovation specialists. For over 20 years, we have provided a full spectrum of services, including kitchens, bathrooms, Toronto whole house renovations, and basement finishing. From planning & design, through all phases of construction using our project management software, we provide the expertise, trades, and suppliers required to make your project a successful one.
We have built a solid reputation with her clients for quality workmanship, and project professionalism. Our unique approach to working closely with our customers, and our care for craftsmanship, has led to countless successful renovation projects.
Our Services Include:
Planning & Design
Kitchen and Bathroom Renovations
Basement Renovations
Whole House Renovations