Toffee in Markham

I have used Gem Windows and Doors for two sets of installations over approximately 5 years. I got great service when Spiros himself was working with me, but the salesperson in the office that I got transferred to for the second set of windows was slow to respond and didn't seem to care about my project. The main grievance I had with the sales people is that they suggested and installed awning windows on my second-floor and there is no way to clean them. I would have expected them to strongly suggest sliders...when I said something to them about this they didn't suggest any alternatives (or compensation for their bad advice). == The installers however are great. The are professional, helpful and upfront about things. They cleaned up well and did the job in a short amount of time.

Start date was delayed significantly. Project was estimated at 6 weeks and took over 12. Cost was %15 over. Deposit was too large and payment schedule was unrealistic, it was totally biased towards the contractor. Communications were extremely difficult (sometimes no answers for over a week) and often times nasty notes were sent. Depsite the fact that the contract indicated that all "extra" work would be agreed to up front that never happened. On more than one occassion extra costs appeared and I was charged for things that weren't explained or agreed to. This included charging me for things that were IN the contract and included. I had to agree to the new numbers or the job would be delayed. What was quite appalling was the manner in which materials were purchased. They seemed to buy just what was needed for that day. This caused a problem half-way through the job, but the contractor was lucky enough to be able to find supplies he needed. To summarize, my job was completed and the bathroom looks nice but the business practices employed by this company simply negate any good they could have done. A simple project shouldn't have been this stressful. I'll be trying another renovator next time around.

I called Eagle Locksmith to get three of my locks changed on my house. It was a simple transaction and George kept it that way. He was professional, quick, and very easy to deal with. Price quoted on the phone was the price that I received. I'm totally happy with the service provided.