Karma

I discovered Prestige Paving as they were giving an estimate to my neighbour. Found out that he doesn't do concrete...he advertises that he does, but all he does is the paving while a subcontractor does the work. Concrete was done ok, but end result was a 10cmx10cmx10cm triangular hole in the adjacent driveway corner where they cut the asphalt to make a straight line for the concrete walkway. Concrete guy said that the hole is there because there was no asphalt in that area to begin with but he will ask the asphalt guy (Sal) to fill in the hole since he will be back in the area paving another property. I now realize that the concrete guy was right, but what was once an open space where the driveway ended becomes a hole when you fill the open space with a straight line of concrete. I personally texted Sal and he said, "sure, no problem." Then sent 4 subsequent messages in a 2 month time frame and he stopped responding and never came back. As an officer, I feel misled and I will pursue this matter further.

I was a first-time owner of a house with central air and to my dismay the 20-yr old air conditioner was broken when I tried to turn it on the first time in May. I searched for 5 companies here on Homestars with exceptional ratings but only 2 bothered to respond. Cy from Spring Home was by far the most helpful and most knowledgeable. I was impressed by his knowledge regarding a/c's. I had so many questions and he patiently answered all of them in detail, unlike some companies that may try to rush you and give you partial answers perhaps due to a lack of knowledge. Cy recommended relocating the a/c mounting points to reduce chance of vibration/noise as well as the capping of some vents to prevent birds from nesting in there. He recommended me the proper a/c unit and did not upsell me at all. The actual installation of the a/c and humidifier was done expediently and professionally with the techs arriving on time. Afterward, Cy followed up to see how everything was going. At the end, I felt like I dealt with a knowledgeable and trustworthy company and that's more important than judging on price alone. Having said that, Cy's prices on the Lennox units were indeed very good! What a bonus! Here I am, almost 5 months later, emailing the company questions about how to set the humidifer settings and they reply to me right away without hesitation. That's what I call service and dedication to their customers. Thanks Cy and Spring Home!