I discovered Prestige Paving as they were giving an estimate to my neighbour. Found out that he doesn't do concrete...he advertises that he does, but all he does is the paving while a subcontractor does the work. Concrete was done ok, but end result was a 10cmx10cmx10cm triangular hole in the adjacent driveway corner where they cut the asphalt to make a straight line for the concrete walkway. Concrete guy said that the hole is there because there was no asphalt in that area to begin with but he will ask the asphalt guy (Sal) to fill in the hole since he will be back in the area paving another property. I now realize that the concrete guy was right, but what was once an open space where the driveway ended becomes a hole when you fill the open space with a straight line of concrete. I personally texted Sal and he said, "sure, no problem." Then sent 4 subsequent messages in a 2 month time frame and he stopped responding and never came back. As an officer, I feel misled and I will pursue this matter further.
- Approximate cost of services:
- $1,700.00
- What could this company do to improve their services?
- Follow up on what they promised to do.
- Any advice to offer fellow homeowners facing a similar project?
- Find another company through word of mouth from people who have actually had work done by the company.
- Company Response
I would like to state that this customer has no contract with Prestige Paving. He approached me while we were working in the sub-division and asked if I could help him out with a concrete slab. I gave him the contact and he dealt with the concrete contractor directly. Prestige Paving has no agreement with the homeowner. Therefore, all customers of Prestige Paving will be looked after first and people looking for free patch jobs will have to wait. A 10cm square hole will not be top of our to do list as our paying customers with written agreements will get the Prestige treatment first. An unhappy customer is usually a customer. Home depot sells cold patch asphalt for 20 bucks a bag. You admited that the hole was already there, so either call the company who originally paved your driveway or take a trip down to the home depot. I don't appreciate you giving us a bad review as you are not a customer! Keep smiling and move on.