My impression of New Canadian Drain & Plumbing is partly good and bad. The good is that I was impressed how quickly they responded to my call (they were at the premises within 6 hours of my call) and did a good job of unclogging the drain (has been fine since they fixed it last year). However, the bad was that I felt like I had been ripped off by the service guy. In my attempt to fix the drain myself, I had taken off the pipes and did not fit it back on properly so it was leaking. When the service guy saw this, he proclaimed that I screwed it up bad and he could fix it for me for an additional $50. Given that I was desperate and believed him, I agreed. He then proceeded to put some plumbers tape on the thread and screwed it back on in 30 seconds which was his '$50 fix'. I was shocked. In my experience, something as simple and quick as that would usually be a courtesy fix (or at least a very minor charge of $5-10) for most contractors, especially considering how much I was already spending with them for the job. I felt like this particular service guy took full advantage of my ignorance and fear which has left a very bad taste in my mouth. So in short, although they do a good job with response time and the actual fix, I would not use them again due to serious concerns about their ethics and integrity.
- Approximate cost of services:
- $260.00
- Company Response
Hi Eric, as you stated and acknowledged in your review, when you contacted our company with your plumbing issue, our office promptly dispatched a plumber to your site who did an efficient job in unclogging your drain and resolving your plumbing issue. Being that there are no complaints about our workmanship other than the fact that you decided to wait 9 months later to express your dissatisfaction of the cost to repair the leak under the sink, we do not deserve a rating of 2 on Homestars. Our company is very reputable and you are always welcome to contact New Canadian Drain & Plumbing if you have a change of heart.
