New Canadian Drain & Plumbing Ltd

My impression of New Canadian Drain & Plumbing is partly good and bad. The good is that I was impressed how quickly they responded to my call (they were at the premises within 6 hours of my call) and did a good job of unclogging the drain (has been fine since they fixed it last year). However, the bad was that I felt like I had been ripped off by the service guy. In my attempt to fix the drain myself, I had taken off the pipes and did not fit it back on properly so it was leaking. When the service guy saw this, he proclaimed that I screwed it up bad and he could fix it for me for an additional $50. Given that I was desperate and believed him, I agreed. He then proceeded to put some plumbers tape on the thread and screwed it back on in 30 seconds which was his '$50 fix'. I was shocked. In my experience, something as simple and quick as that would usually be a courtesy fix (or at least a very minor charge of $5-10) for most contractors, especially considering how much I was already spending with them for the job. I felt like this particular service guy took full advantage of my ignorance and fear which has left a very bad taste in my mouth. So in short, although they do a good job with response time and the actual fix, I would not use them again due to serious concerns about their ethics and integrity.