Rosa Skiby in Mississauga

Hi Rosa, We always check with the customer before leaving a job site to make sure they are happy, but since you were not home, we still need to schedule a walk-around with you. Your review has been written less than a day after the work was completed and we have not had a chance to correct any areas that you're not happy with yet. We will be returning shortly to do those corrections to make sure you are satisfied.

Rosa, thanks for bringing this to my attention.

We are very sorry that you are unhappy with the service you received. We have been in business since 1998 and this is the first time we have received such feed-back ever, as you can see from our previous 250 plus reviews just in the last couple of seasons.

Rob is very professional as is our long term employee that was with him.

Rob has advised me that he has been trying to work something out to rectify this situation to your satisfaction but with no success to date.

From my conversation with you yesterday I realize this has upset you as you were mad with the fact that when I received your call I did so from outside the office.

I understand this morning Rob was in touch with you and provided you with a name of an individual as we would like a second opinion on the cost to repair the unit in question. Accidents can happen and I believe this is a reasonable request so we can try resolve this.

Capps is a family business noted for our trustworthiness and honesty and professionalism. Me being the eldest member of this family I am personally upset that you would think of us to be as your review suggests.

All the best. Mike Skelton, Director of Sales and Marketing.