I recently was experiencing some heating issues with my HVAC system so I called Reliance to make a service call appointment so they could assess the situation and because I rent a water boiler from them. The technician (George) came to my home on time and was very good in communicating and explaining to me about my HVAC system. George adjusted my boiler settings so that my hot water would run more efficiently and he diagnosed that the biggest issue I had was with my air handler as the coils inside had calcified. George demonstrated several things to me that proved the boiler over working correctly and was sending hot water to the air handler but the dramatic loss of heat was occurring inside of that component. The recommendation was to deal with the air handler coils. George went over the possible scenarios, what would cost less or more and what would be the long term solution for the air handler, being that it was quite old already. The specific recommendation was to replace the air handler with a new unit and that would put my HVAC system back into good standing in terms of hot water and home heating. That is when Dustin, the Reliance advisor came into the picture to arrange and communicate what my options were in terms of what air handler units were applicable, buying versus renting, potentially upgrading my boiler at the same time, there were many options offered with some good financial and promotional incentives offered for them all. Dustin was the second Reliance representative in the same day that talked to me for as long as I needed to explain many details and answer all my questions. Dustin even responded to my many text messages into the later evening to clarify things even more. Once I decided with the option I wanted Dustin was very good in terms of helping me along the way, with the sales agreement, the scheduling of the work, the pre install instructions and then checking with me post install that everything was ok. The two Reliance technicians that came to do the work were on time, and very professional; my new air handler was installed and tested for heat and cool scenarios. The technicians even helped me with a small little thing that I have wanted to do which was to put a 3" PVC pipe extender, 12" long on the boiler venting air intake pipe. All in all, the whole experience with Reliance has been 100% enjoyable and my HVAC system is running to my expectations now. I would use Reliance again in the future to deal with my HVAC system. Thanks
