Vijay

This is my third time using the Services of Danny. I reached out to Danny in February. He came by and provided a quote for cleaning and replacing the polymeric sand from my driveway and cleaning and sealing my porch and side walkway. We were not in any rush but the job was scheduled in May and was completed in the usual 2 days. A couple days afterwards I informed Danny that some spots on my Porch and side walkway the sand was loose or missing. He came by the next day to have a look and make some adjustments. We are happy with the outcome and hope that Danny continues to ensure that his work is always 100% to the customer's satisfaction.

I have used Pesticon over the years for Pest control. (mice, wasps etc) Called on Sunday to request a quote on refilling to existing bait stations in my back yard. Donna responded within 15 mins and provided an estimate. Within 30 mins an appointment was booked for the next day. Andre showed up early for the appointment, which worked well for me. He was very friendly and made quick work of the job. I felt the price was a bit on the high side for a returning customer, but I have had good results in the past.

I have used 1 800 Junk three time now since July 2020. Back then we were doing a major cleaning up and got rid of a full truck load of stuff. The crew back then did an excellent job taking stuff from all parts of our home. Recently, we did some renovation and needed to get rid of some old furniture and old stuff in general before the Renovation work as well as afterwards They provide a service that fills a gap that the city garbage and recycling program provides. On all occasions the crew was on time, quite courteous, she and efficient. The only feedback I would provide is possibly to be a bit more consistent in their pricing structure. There seems to be some discretion that the crew uses in determining the volume of the truck that is filled. This seems to vary from crew to crew. With that said I would recommend this service to others and will take advantage of their services if needed in the future.

I have used Air Force Duct Cleaning twice before. The last time we cleaned the ducts in our home was in 2020. We recently did some renovation at home and needed their services again. I did not hesitate to use Air Force Duct Cleaning again. In 2020 Damien came by with his colleague and coincidentally he returned this time with Ricky. I made a request to ensure that my floors znd stairs were well protected. They took every precautions. That was very much appreciated. The process of booking, confirmation was seamless. Damien and Ricky was at my home on time and completed the work as they indicated. This included Cleaning and testing the dryer vent. Rick and Damien was very courteous. Damien as he did last time provided some advice on my dryer vent. Ricky even took the time to vacuum some dust that were blown up on some areas of my floor. They changed my furnace filter and took away the old one. They ensured all the holes and openings were plugged and taped off and took care to ensure that my damper was adjusted properly as per my request. It was a pleasant, seamless and refreshing end to all the work we recently completed on our home and can feel assured that the air again is clean. I have no problem recommending Air Force Duct Cleaning. Thanks Damien and Ricky.

Peter responded to my request for an estimate in a timely manner. He was very responsive to my questions. We were on the fence on removing the stucco on our first and second floors for several years because of the inconvenience and messy nature. Peter and his team was able to come in and get the job done in a day and half. They started early and on time and worked diligently.They did a great job protecting my stairs floors and other furniture Peter also arranged for some potlight installation as well on the first day of the job. They did a great job cleaning up and allowed us to get our home back to normal quicker. The ceiling looks great and we are happy that we have finally got stucco in the rear view mirror. Than you Ceiling Champions.

Eight years ago we used Ideal stairs for some work on our Stairs and installing laminate flooring in our 2nd floor and basement. Earlier this year we wanted to update our main floor to hardwood and open up our staircase, add the metal balusters etc. We did not hesitate to use Ideal stairs. Rajan responded quickly for an estimate. We visited their showroom and discussed with Rajan and Mesh. The entire project took 2 weeks. Rajan visited the site every day and called frequently to provide us updates and to ensure things were progressing well. This line of communication was really appreciated because issues could be addressed timely and it also ensured that any stresses were alleviated. The team of workers were excellent. They were all knowledgeable in what they did and always smiling and accommodating as we were staying in the house during the renovation. The final product was more than what we can ask for. The stairs are now open. The railings are gorgeous. The hardwood and tiling on our main floor makes our home look so much more modern. Rajan came back after the project was complete to review the work with us and to ensure we were pleased. We were 100% pleased. Thank you Rajan and Team for your hard work and dedication to your trade. Your hard work ensures that customers like us get the biggest benefit for the money spent. Continue what you do well and maintain your high level of customer service. I have no problem recommending Ideal Stairs. God Bless!

In July 2021 we started researching companies for windows replacement. We visited several showrooms over the summer and entertained several quotes and estimates. We visited Magic's showroom as was able to get some knowledge of the products as well as observe the samples available. Danny visited our home and did an excellent presentation as well as answered many of our questions. Magic's estimate was higher than most but a combination of the product, Toronto based, warranty, reviews and client experience we decided to choose this company. We were given a 14-18 weeks period for installation. The only constructive feedback I would provide would be that I would have appreciated a more proactive approach by Magic in keeping us updated on the progress and timeline. I had to call/email on a couple occasions to inquire on the installation. Hence the rating of 9. I received automated emails about the progress of the windows process only AFTER my windows was installed. Installation was scheduled for week 18 after I called in to inquire. All that to say I am really happy overall with the product thus far. I replaced 8 windows in my home and the viewing surface area and easy of opening, privacy screen and bug screen really makes a huge difference. Chis and Mike as excellent on install day. A great duo, down to earth and a good sense of humor. They did a good job with the install and came back the next day to tidy up some aluminum work to match my siding on the outside. Throughout the process and afterwards they did a great job of explaining the use of the windows. They also did an excellent job with the cleanup. I have my patio door that I will eventually need to be replaced and I will definitely consider Magic again when that time comes. I am hoping that I will be able to offer a rating of 10 at that time. Client Service, Client Service, Client service. The best warranty, products means noting if Client Service does not exist. I look forward to testing that theory in the years to come if needed. Thanks Magic for providing an overall good experience with my window replacement.

Over the summer I started having problems with my home security cameras. The system was installed over 6 years ago. I eventually replaced one camera in the summer and had problems with a second camera in late November. It was time to look into upgrading to a new system. I solicited estimates and quotes from several alarm companies including the company that initially installed the current system. I eventually decided to go with Gabriel from Engineered Alarm Solutions Inc. I know companies bidding for new customers will try different tactics to gain my business. Gabriel was clear and concise, detailed, went above and beyond in his explanation and most of all was very responsive to my questions and request for more information. He took the time on at least 2 occasions to have a long conversation with me ensuring that I had all the information to make my decision. I was looking for a company that provides good client service, and provided a good product that would meet my needs. Reviews on Homestars were very promising as well. Gabriel offers a good warranty service and no long term contracts for alarm monitoring. I think I knew early on that I would go with Gabriel but I wanted to do my due diligence nonetheless. Once a decision was made I was assured that I would not be disappointed. Installation was scheduled within a week. Don and his colleague showed up on time and was done within 2 hrs. Don was open to my questions and ensured that the system was working properly. He ensured the apps on my phone and PC was also up and running. So far I am happy with the upgraded cameras and so far not disappointed with the extra money paid for the GEN2 cameras. EAS sent a follow up email after the installation with all the passwords and procedures for setting up my other PC and family phone with the apps etc. Gabriel himself followed up with a phone call to see if all was well. While I did not expect this it was reassuring to me and shows that Gabriel and his team understands "Good Client Service". All that to say that I have made arrangements to transfer my alarm monitoring services with Gabriel, to be done early in the new year. My initial experience with Gabriel and his team was very reassuring and I am sure it is a start of an long term relationship with his company. I have no problem recommending EAS at this time. Well done Gabriel and Team and keep up the good work!

Andrew and Team has been maintaining the landscaping and gardens on my property for more than 6 years now. I posted a review almost 5 years ago and I wanted to refresh my review at this time. Andrew and Alex has been really exceptional when it comes to the maintenance of my lawn and garden. Over 6 years ago it started out with him just maintaining the lawn. However it has expanded over the years into a really good partnership. We have dedicated a lot of time and money over the years but it has been worth it. We have been able to work with Andrew to totally convert the look of our gardens and lawn. Over the years we have converted our gardens to a river rock bed, added several Japanese Maple trees, Magnolias, planted a variety of new shrubs, succulents and other perennials. With Andrew's help we have added edging and a full wall trellis to accommodate our climbing Hydrangeas (AKA the "Ra" sisters). Andrew also protected our Japanese Maples in its early years with burlap as required. We even used him one summer to sand and repaint our backyard deck. Andrew and Alex are always very flexible and I trust their advise and suggestions. All that to say during the Summer of 2021 our property was recognized by the City councilor and Provincial (MPP) for our area. Our garden was recognized as one of the "Beautiful Gardens" in our community. This was further validated by the many smiles and positive comments we received from family, neighbors, passerby commenting asking questions and taking pictures as well as total strangers stopping as they drove by to acknowledge the garden and the property. Kudos to Andrew and Alex who without their hard work and help this would not be possible. Our intentions were to create a space for the relaxation and enjoyment of our family but we never did realize the full effect it would have until recently. Andrew has come to understand what we expect in our likes and dislikes as well as our attention to detail and quality of service. He has not disappointed. They have continued to do a great job preparing the gardens/lawn for the winter months which allows for a jump start during the early Spring. Andrew and Alex are now part of our extended family. I have no problem recommending Andrew and Alex and the services they provide. Thank you Andrew and Alex.

I started having some difficulty over the last few weeks using my key in my door. It deteoriated to the point where the key would not work. I emailed Locksmith Care on the Labour Day holiday. Dimitri responded timely and came by in about 4 hrs that day. He rekeyed the lock and ensured that all our keys worked and provided some tips as well. Thank you Dimitri for your quick response and resolution to our problem.

We used Danny about 3 yrs ago to clean and reseal our interlock driveway, porch, walkway and backyard patio. We called him back to have it done again. As usual very reliable and dependable. everything looks new again. He did a great job. A pleasure to work with. Highly recommended.

In June 2018 Danny sealed my 8 month old interlocking driveway, porch and side walkway. Danny responded quickly to my request for a quote and the job was completed within a few weeks. Danny also at my request did a bit of cleaning, adding polymeric sand and sealing to my back yard patio. I was really pleased with Danny's work and the outcome of the work. His prices was very reasonable as compared to others. After the winter in March 2019, I had a bit of an oil leak on the driveway. I was able to wash the oil off with my hose. No oil stains were left. I also reached out to Danny as I noticed the contractor installed border pavers on my porch had sunk a bit. The polymeric sand had separated. Danny came by on a Sunday afternoon and at no cost added a bit more sand to at least prevent an water damage (until I could follow up with the contractor). I was pleased with his level of customer service. I would highly reccomend Danny and his company. Thank you Danny for all your help. I will not hesitate to call Danny in a couple years to have the stones resealed.

I had initially contacted Alon back in August for information on replacing approx. 200 ft of fencing on my corner lot. He had promptly provided some information via email and over the phone. I contacted him again later on in September and arranged for a more detailed measurement and estimate. Samer arranged a convenient time came over and provide a detailed quote on previously quoted rates. He answered all my questions. We decided to go with CanDo fencing because of their positive Homestar reviews and the very good client service that Alon and Samer provided. (Not to mention that this company specializes in fence) We choose the Brown wood, 6B option with 6x6 posts. The job was tentatively scheduled for two weeks (weather permitting) During the scheduled week the Post install guys come over on the Wednesday and was able to get the posts done in a timely manner (Right equipment for the job). 3 days later their Fence install guys came over and did excellent work in completing the fence. ( was pleased with their timing as the weather would not have been great the following week) Fencing and Decks is this company's speciality and it can be seen in the work they do. They have their own Post Install crew as well as equipment, trucks etc to ensure jobs are scheduled and coordinated in a timely manner. They provide a 5 year workmanship Warranty and you pay in full after the job is complete. Steve (owner) came over after the job was complete. The fence, two gates looks great. So much more better than the previous 4x4 posts and 5ft fence we had. Itis 100% more private and completes our backyard. Thank you to Alon, Samer, Steve and their Team for making this a pleasant and hassle free experience. Did I mention the Fence looks great :-)

We were considering replacing our current interlocking porch and driveway for several years now. We started looking at potential companies this Spring. We entertained several estimates with varying costs and timelines. I came across Royal Stone on HomeStars. There were positive reviews and also the fact that they had a showroom made a difference. It is always a good idea to go in and actually see samples, products and speak to someone face to face. We visited the showroom and met with Mike. We gave us some options and provided us with some information. Mike came over the next week to do an estimate. Their estimate was higher than some of our previous estimates. We felt comfortable with our initial experience with Mike which contributed to our final decision. We decided later that same week to have our project be handled by Royal Stone. We visited their showroom one week after our initial visit to finalize the project. Normally they have a 2 - 4 week wait period. Fortunately for us Mike was able to schedule us in the following week due to a delay in one of their scheduled jobs. Locates were done timely. The material was delivered on Wednesday that week and the job was completed by Friday of the same week. Ken (worksite manager) and the crew was excellent. They descended on my property like ants and they all knew exactly what was needed to be done and worked from 7 in the morning to 7 at night. I was amazed at the work the guys did. Being a larger company they had excellent coordination of the material and equipment, trucks etc to ensure that the project kept moving along without delays. Mike and Ken was on site both days to get the job going and to check in on the progress with both the crew as well as us. Mike was great at answering questions and alieving our concerns. We were always able to reach him via phone, email or text. He came the next day after the job was complete to install our side entrance gate and even brought a few extra stones to be used as step stone for a short walkway to our back deck. We are pleased with he outcome of the work thus far. Many neighbours and passerby have commented on the work. Some people have took the time to stop and inquire with us as to the further details about the company contact information etc. Thanks to everyone at the Royal Stone Landscaping and Design Team.

I came across this company after visiting the Improve location in Vaughan. I met Alina there and had a brief discussion with her about our plans for updating our main bathroom. I had discussions with other companies on that day in August 2016. Alina was excellent in giving us a high level outlook on what we can expect. During the process of obtaining quotes from the companies we visited their showroom in Vaughan and met again with Alina and Jacinta. Huge show room with lost of options. Alina showed us around. We arranged for an estimate and Alina visited our home a few days later. We visited the show room again to discuss the estimate and decided then that we would use their company. We had reviewed other quotes prior. The project was scheduled to start in October. Serge the contractor was excellent. He knows his stuff and did a lot of the work within the 10 day period he was at our home. The project was completed on time and within budget. Alina and Jacinta was very helpful in helping us with choosing tiles, vanity and other fixtures. Alina was excellent in the overall managing of the project. Very impressed!!. The Electrician also did an excellent job. We even arranged for him to do a few extra small projects while he was there. We converted our tub to a shower and Serge was able to make the shower a little bigger and add a bench. 60 inch single sink Vanity and mirror looks great. Serge even did a small portion of our kitchen backsplash while he was here. After Serge was complete, Frank came in and did the Shower glass install within 10 days as promised. The bathroom looks great and sort of completes a huge renovation we had planned in our home's interior. Thank you to Alina, Jacinta, Serge, (Serge's assistant ... sorry forgot his name) Frank and the electrician. You guys made our experience pleasant, hassle free and rewarding. Keep up the Good work !

I have been using Andrew for the last two years and I think it is about time to write a review. We use Andrew for our Lawn and garden maintenance. He is a very down to earth guy who does an excellent job. He is punctual on cutting the lawn and maintaining all garden beds, shrubs and edging. He also make suggestions when he sees any problems. The property is truly professionally maintained. I have used Andrew in the past for removing and disposing of some shrubs and trees around my property. He does a good job on the fall clean up which makes the Spring a quick start up. His price is very reasonable. We have a corner lot and it has been a tremendous help for my wife and I in terms of the work that Andrew does. Many neighbors and passerby have commented on the manner in which our property is maintained. He also is quite willing to do other jobs like fence painting and deck and patio cleaning etc. Good Work Andrew. I can certainly say this line of work is truly one of your many callings ... I am sure. Keep up the good work and we will see you in the spring.

I saw Spray-Net advertised on TV and did some further research on the internet and on Home Stars. This company is franchised and contacted them in Early September for a quote. Was somewhat hesitant but my concerns were alleviated when my wife and I met with Yannick from the Markham Durham Franchise. He spent the time with us discussing our options, color choices and the costs involved and not to mention the 15 year warranty. We decided to use their services and decided on the Sable color. Yannick scheduled the power wash later that week and then the painting (weather permitting) the following week. The crew of 4 came buy early on painting day and taped up all the necessary areas, windows, eaves, soffit etc before the painting. The Painting went smooth and they even came buy a couple days later for a few touch up spots. My shutters also look great. This option was definitely cheaper than replacing the siding. The finish looks great. Thank you Yannick and the gang. With the other work we plan to do on our home's exterior the painting of the siding will look great.

I was referred to Stone River by my Garage Door contractor. I visited the Scarborough showroom where I met with Barry. Very down to earth guy who was very patient with all my questions. I was looking to replace our front and side entry doors as well as the door exiting my garage. Barry explained all my options and even did a quick estimate with the measurements I had. After reviewing a few quotes we decided to go with Stone River based on the product and timeframe they offered. We called up Barry and made arrangements to go in to the show room to finalize our choices. Barry was quite accommodating when he made a few adjustments. On September 26th Barry and the installer came over and did their measurements. We were given a 6-8 week time frame for installation which I was happy that was met. Susan at the head office ensured that the timelines were maintained. Installation day went well Calvin and Kyle worked diligently despite the very cold and windy day. Very friendly guys who were singing and humming while they worked. I was pleased with the installation and clean up. The doors themselves looks great and everything looks good so far. The entire experience was great. My concerns were alleviated when I met Barry and the gang. It was an important piece of my home improvement and I wanted a quality product that would be installed properly and a company who is committed to the products they sell. Keep up the good work!

I visited the showroom in early September 2016 after looking at the reviews on homestars. I met with Kevin who took the time to answer my questions and present me with a package and some options for consideration. He even recommended a company for my main entry doors. On September 28th I emailed Kevin for a quote. He visited our home later that evening to discuss our options and provide a quote and made some recommendations. Very down to earth guy. We decided to go with Kevin after a couple other quotes and signed up with him on the day he visited. In three weeks the install was scheduled. Ryan came over early on installation date and completed the install very efficiently. He had to work around a couple other contractors who were at my home on that day as well. Robert phoned on install day and made arrangements to come over the next day. He came in completed the capping around the garage door, siding above the garage door and the capping around my front window. It all looks good and has changed our home's curb appeal. We are very pleased with our interaction with Kevin, Ryan and Robert (whom I did not meet as we worked when we were not home) P.S. Kevin you were right sources tell me that Robert did come over with "The Star Ship Enterprise" ;-) Keep up the good work guys.... will check you out when you open your Scarborough Location.

I contacted Patrick in the Spring and then again in the Summer to obtain a quote on replacing my roof shingles as well as soffits, fascia, eaves, downspout and add leaf guard. He was prompt and efficient in his quote. He quoted the job separately. We decided to go with this company based on their reviews and company history. The roof was scheduled for the first week in October and the Aluminum was scheduled for October 25th and 26th. The roofing guys did an excellent job. came in around 8:30 am and was done on time and did an excellent job cleaning up. My only issue was with the Aluminum work. I called two days before to confirm the job was on scheduled and was given the OK. On the first day of the job I had to call the office and then Patrick at around 10 am. when no one showed up. Only to find out that the job was scheduled for the next day. It was not a weather issue and no suitable explanation was given, not to mention no advance notice of the change. (I was told that I would have received a call by 10:30 that morning) Very disappointing at the time as it was a wasted day on my end as well, not to mention it also affected other work I had planned at my home. It was safe to say a bit more customer service was required here. In any event the gang showed up the next day around 8:30 am and worked till about 7 pm. They had to come back the next morning and finish up a few loose items. (a relief as I thought the remainder of the work would have to be rescheduled) I am pleased with the work so far. If I am to make a suggestion: This type of work is often scheduled well in advance. A much needed improvement in customer service would be a courtesy call to the client the day before as a reminder of the upcoming work. Serves to confirm things are on track barring any unforeseen situations. This was lacking for the roofing work and the Aluminum. I had to call to confirm.

I have been a Buttons customer for the last 3 years. Back then we had replaced our Furnace and Water Heater. Todd an John did an excellent job with the installation back then. I have continued to use Buttons for my yearly service on the furnace. I called Buttons to get a quote on replacing my old AC unit. An appointment was set up with Todd a couple days later. We new we were going to use Buttons for the replacement as it was never a question about the service and reliability of Buttons. Todd provided all the information we needed to make a "non pressured" decision. We gave the OK and the Unit was installed 3 days later. The installers came in on time and took all but 3 hrs to have the ne unit up and running. They explained a lot and answered all my questions. Thanks Todd and the Buttons crew for a job well done. Keep up the good work.

We decided to change from carpet to laminate in our bedooms and oak on the stairs all the way to the basement. We obtained a few quotes which included Ideal Stairs. The first call to the office began our plesant journey after speaking to Jenna. Mesh was able to come over that same evening and povided a quote for the stairs and purchase and installation of laminate in the bedooms. We visited the showroom a couple days later and had a very plesant customer service experience with Jeanna. We also found another laminate that we liked for the basement at another supplier. Rajan came over and provided an estimate for the entire job which included the installation of the laminate in the basement. We proceeded with the job. It was scheduled for later in the next week. The entire job took about 5 working days. The workers were punctual and skilled in what they did. They took care and cleaned up at the end of each day. Mesh and or Rajan came over every day to check on the job. They kept us in the loop. It was always easy to contact someone and calls were returned promptly. There quote was what we paid and also included the underpad, baseboards, all oak stairs and risers and handrails. Rajan even added the 1/4 round afterwards for the basement at no additional cost. The stairs and the laminate looks great. We are pleased to get rid finaly of carpet and even more pleased with the work that Ideal Stairs did. We would definitely reccommend friends and family.Thanks to Rajan, Mesh, Jenna and the 3 guys who did the work. Keep up the good work.

I had to remove two older trees in my backyard and had been putting it off for some time. I called other companies after checking homestars. Andrew responded that weekend with a quote. There was a slight delay in setting up the appointment but since my job was not urgent I did not mind. He came over at the date and time we set. Alan was first to arrive and started the work while Andrew, his dad and a another worker (sorry can't remember his name) folllowed shortly after and assisted. Alan was excellent. He new what he was doing and ensured that the branches did not fall on the fence, the neighbours property as well as other existing structures. They removed two trees down to the stump, A large shrub and trimmed my lilac bushes that was hanging over into the neighbours property. The clean up was impeccabable. Andrew's dad even ensured that the twigs and leaves that fell across the fence into the neighbours yard was cleaned up. The took about 2 hours. I was pleased overall with the punctuality, price and quality of the work. I would like to thank them all again. It was a pleasure to work with them. It is excellent when a contractor can get a job done by doing exactly what they promised they would do within a reasonable timeframe and good price. I will surely use/reccomend them again in the future if required. Great Job Guys!

Our over the range microwave oven was not installed properly. It was supposed to be venting directly outside but it was venting partially inside as well. I called a couple companies and many did not deal with the installation issues. One person quoted me 5 times the amount that I paid to Owen and another was giving me a date 2 weeks in the future. Owen's business is Scarborough located. I called him around midday and he was actually in my area at the time but I was not at home. He agreed to come over at 6:30 pm that evening when I was available. He found that the original installation was not vented properly. He corrected the situation in less than an hour. He is a cool guy, easy to talk to and down to earth. Price is reasonable. Will consider Owen for future needs. Thanks!

The appointement with Jeremy to obtain a quote was scheduled in a few days. Jeremy answered all our questions and provide a written estimate. We had requested the insulation to meet R50 standards as well as our attic hatch needed to be insulated. In addition arrangement was made to have their handy man come over on the installation date to add a roof jack to vent our bathroom fan more appropriately. The price was reasonable, a bit higher than others but it was the only company who wanted to actually come over and look at the work required and provide a written estimate. The other companies preferred to give an estimate over the phone. I did not want any surprises on installation day. Installation date was scheduled for an afternoon installation on Feb 6th 2012. I called on Friday Feb 3rd to confirm the appointment time. Here is the reason why I am rating my satisfaction at a 9. The installers showed up at 8:30 am on installation date (originally scheduled between 1-4 pm). Luckily my wife had not yet left the house and was able to get the guys started. I would have appreciated a call to advise of the change. I welcomed the earlier appointment but would have appreciated a heads up as we had made prior arrangement for time off from work etc. However, overall was pleased with the work done and the manner in which it was done. Despite the mix up in time we felt the difference due to the attic insulation right away and it contributed a whole lot to our improved air sealing. I would reccommend this company to family and friends.

While visiting Our Homedepot I came aross the Trane/Button's advisor. I asked a few questions and agreed to have Pete come over to discuss our heating needs and how we could take advantage of some of the Government rebates. Pete phoned the next day and my wife and I made arrangements to meet the following day. Pete was great. Very knowledgeable, prompt, open to our questions. He answered all our questions. He knew our needs and our budget at the time. I did not feel pressured. We decided to proceed with the Trane Xc95m and made arrangments for the Energy Audit and the subsequent intallation a week later on Jan 23rd 2012. Todd and John showed up bright and early Monday morning shortly before 8:30 am. That was a good start in my books. They worked continously and was always willing to answer my questions as the worked progressed and did not mind when I critiqued their work ;-). There work was neat and tidy, wires tucked in neatly, drop clots laid, and the work area cleaned up after the job. They both would keep me in the loop as they progressed and pointed out import details that like the dirty, AC coils which they cleaned etc. Todd inquired about our Water heater which was almost 14 yrs old. We discussed the possibiltiy of replacing it. We ended up replacing our 40 gallon tank at the same time. The guys took the time to explain the new system and pointed out all the changes that were made. I was quite pleased with the whole experience and look forward to using Buttons for my yearly maintenance and warranty services. The price overall was somewhat higher than normal but I went with the TRANE reliability and the Button's experience in the business. Their years of experience and the fact that it was a family run business did show through in all aspects of the job from the start to the finish. I look forward to seeing the benefits/savings of my new furnace and water heater. Thanks Guys!!!!