Professional Roofers.Com

I contacted Patrick in the Spring and then again in the Summer to obtain a quote on replacing my roof shingles as well as soffits, fascia, eaves, downspout and add leaf guard. He was prompt and efficient in his quote. He quoted the job separately. We decided to go with this company based on their reviews and company history. The roof was scheduled for the first week in October and the Aluminum was scheduled for October 25th and 26th. The roofing guys did an excellent job. came in around 8:30 am and was done on time and did an excellent job cleaning up.

My only issue was with the Aluminum work. I called two days before to confirm the job was on scheduled and was given the OK. On the first day of the job I had to call the office and then Patrick at around 10 am. when no one showed up. Only to find out that the job was scheduled for the next day. It was not a weather issue and no suitable explanation was given, not to mention no advance notice of the change. (I was told that I would have received a call by 10:30 that morning) Very disappointing at the time as it was a wasted day on my end as well, not to mention it also affected other work I had planned at my home. It was safe to say a bit more customer service was required here.

In any event the gang showed up the next day around 8:30 am and worked till about 7 pm. They had to come back the next morning and finish up a few loose items. (a relief as I thought the remainder of the work would have to be rescheduled) I am pleased with the work so far.

If I am to make a suggestion: This type of work is often scheduled well in advance. A much needed improvement in customer service would be a courtesy call to the client the day before as a reminder of the upcoming work. Serves to confirm things are on track barring any unforeseen situations. This was lacking for the roofing work and the Aluminum. I had to call to confirm.