TorontoGranite.com

WITHOUT PREJUDICE
February 22, 2010
We ordered the marble piece on January 20th, 2010 which we selected from a number of available pieces and paid them a 50% deposit. We decided to have them measure and install it given they are the "experts". One of the owner’s sons (Marc) came to measure and they confirmed the installation date a few days later for February 17th, 2010 in the afternoon. On the day of the installation, we received a call advising us they would be late because of problems with the installation prior to ours. The new time was indicated as approximately 4pm and we would receive a call prior to the installer’s departure from the shop. They never called and at 5:30 pm two installers arrive with one of them departing shortly thereafter leaving a single installer to do the whole job. Suspecting the piece was not the one we picked, we questioned the installer on several occasions if the piece delivered was the one we had chosen and were assured it was. The installer confirmed he personally removed the piece of tape from the marble piece with our name on it. This is when the DECEPTION started. It turns out the initial piece we selected was broken by them and replaced with another without telling us and hoping they would get away with it.
It goes without saying that TRUST is a fundamental component of any business transaction and they knowingly chose to deceive us on that day. We confirmed our suspicion the following day because the piece they delivered was not measured properly. As a result, Marc returned the following day to re-measure and told us the truth. We can accept that mistakes happen but what the installer did by trying to knowingly deceive us was wrong. Someone could have called and explained the situation but Toronto Granite chose otherwise. Shame on you!
Once again, we went to their location in Mississauga last week and picked another piece which was delivered this morning. We inspected the piece and found a large crack which was extremely disappointing. After several trips to their location and one month later, we still did not have the countertop. I pointed out the crack to the installer and telephoned Marc to which both of their replies was “you picked it”. To suggest that we would knowingly select a defective product and accept as is because we picked it is insulting. We can accept natural stone having veins but being able to stick your finger nail in it makes it a crack. Big difference! It is my understanding from speaking with the Marc that the crack was discovered shortly after they finished cutting it. They could have once again called and informed us we picked a defectice piece rather than showing up at our door ready to install under the incorrect assumption that we would accept it as is.
As a result of their mistakes, we wasted an entire month and portions of our cabinet tops were cut with no compensation to restore them to their original form. We can appreciate you telling us you are “losing money” but you only have yourself to blame for your predicament. Suffice to say, we asked for a full refund which Marc processed the same day and will NEVER recommend this company to anyone. The rudeness and deception we experienced from this company should not be tolerated by anyone.
There is more, but anyone reading this review should have sufficient information to ask appropriate questions before making their own decision.
Without Prejudice
Once again, the pattern repeats itself in your response below. I will take all means necessary at my disposal to defend myself against your grossly inaccurate malicious defamatory statements against me and my family.

i highly recommend tempotech - the showroom is great, the service was excellent, with regular and accurate communication. The install team was personable, friendly and took extra care to keep the place clean.

great work

Right from the start I found them to be extremely helpful. After we had shopped around, we went back because they were most helpful. The installation was very well done and the choice of stone is great. we get alot of compliments on our counter tops. Thanks to all the staff at Tempotech.

I have selected TempoTech after reading multiple reviews and talking to 6 other companies. I must say I have definitely made the right choice. I'm more than satisfied with their services, here are specific reasons why:
1. Professionalism. Everyone in the company I have dealt with (Vlatko, Bob and several other guys) are very professional. The shape of my countertop is quite complex and also I've requested to make a few changes over a course of the project. Everything was handled in very efficient and professional manner.
2. Quality. I have a very long irregular shape countertop, the old laminate countertop was made out of 4 separate pieces. To my amazement, TemoTech had managed to made a new granite countertop just out of 3 pieces! Just two joints on a 28 feet long countertop! Do I need to say more?
3. Installation. The installation team was excellent, all work has been done perfectly. When their work has been completed, they have cleaned up everything and also sealed the countertop. Everything was spotless after they have left. Great guys.
4. Pricing. I find TempoTech prices to be very reasonable. I have definitely felt that I'm getting value for my money. Excellent quality for good price - perfect combination. One thing to note: Other than granite, TempoTech is offering some kitchen hardware such as sinks, faucets, drawer handles, etc. Take my word for it - it is definitely worth to check out. I have done quite a bit of research and concluded that TempoTech is also the best place to buy kitchen sink and faucet. They offer high quality Richelieu and Fonder products for a very good price.

Conclusion: TempoTech has exceeded my expectations in all respects. If I would be doing another kitchen renovation project I would go back to TempoTech for sure. I'm recommending them to all of my friends and to you as well.

Cheers!

P.S. Oh, yes, the kitchen looks just amazing now! Thank you TempoTech! :-)

I had them come over to install a granite countertop. They were very accomodating with my queries and the pricing was good. Also very accomodating with last minute modifications with respect to the sink and the type of granite.

Everything was good till the end with a few minor issues :
1) Whilst the countertop install was good it wasnt perfect, one of the pieces was not level and the fitting against the backsplash was not consistent across the counter.
2) Whilst removing or putting back the dishwasher a scratch was put on our kitchen wooden floors (despite a headsup to be careful on this), found out after the installers had left.
3) The edge of the countertop did not line up with our existing sink and resulted in a small gap between the countertop and sink, which was filled in with silicone(along with small piece of cardboard) so looks ok but not great.

Despite the above there were positives as well. So at the end of it i thought the job was decent given the positves and negatives.

PS : I have not gotten in touch with the folks at tempotech to resolve the minor issues.

I chose this company mainly based on reviews on this site. I met Mike upon arrival. Mike and also rest of people in company were very informative, friendly and polite and provided all information I needed, as I researched before.
Mike came over for measurement, exactly on time.
During installation day, three people showed up. They did a very neat job. I give 10 out of 10 for installation. It was fun to see how they work and they cleaned after themselves.
If I had beers or drinks in my place, for sure I would have treated them but I had nothing.
In short, if in future I move to another place or someone asks for a great granite kitchen installer, I certainly recommend this company.

GREAT JOB!
YOU GUYS ROCK!

Wow are the reviews ever bang on. We had our counters installed yesterday. The service from start to finish was outstanding. Mark and his team are on time, caring, perfectionists. The granite is just beautiful. They allowed us to change our minds and pick a raw slab rather than the prefabricated. The undermount sink is beautiful. The workmanship is second to none. A++++++ Thank you Toronto Granite you made our new kitchen go from great to spectacular!

Excellent job guys! Prompt, professional and friendly. The TempoTech team was in and out in only a few hours leaving behind a spectacular looking new kitchen granite counter top. You can't go wrong with TempoTech Ltd - I HIGHLY recommend them.

Stop shopping around!!! The combination of service and price is second to none. They went out of their way to ensure our satisfaction. Installers were very professional and felt like they were working on a house of their own. Great job guys and I would definitely recommend to anyone looking for granite countertops.

After researching many of the granite fabricators in the GTA, I stumbled across Tempo Tech in Mississauga and am truly glad I did. I should start by saying that their quote was at least $1500 less than the closest competitor (and normally when you shop for the lowest price, you sacrifice something in the quality) but this was definitely not the case with Tempo Tech. Not only did I get the lowest price (for some of the most expensive granites including top quality faucets and sinks), but I received 5+ star service from beginning to end – and I am one picky customer.

I have now used Tempo Tech on 2 separate occasions (The first was for my kitchen counters and the second time they completed my bathroom vanities). In both cases, I was thoroughly impressed by the quality in the workmanship, professionalism, punctuality, attentiveness, and customer service that Tempo Tech delivered. These guys really care and went out of their way to make my experience a great one. They were quick to accommodate every special request I made beginning with allowing me to choose the specific granite slab I wanted, cutting my counters without a seam (and did not charge extra like all of the other shops). They even sent out a scratch specialist on a Sunday (at their expense) because my contractor scratched my counter when putting in my backsplash. These guys really care and have definitely found the lost the art of true customer service. I would refer them to anyone a thousand times over. Thank-you Tempo Tech (and special thanks to Mirko and Vlad for their patience and for going the extra mile to please a tough customer).