- Approximate cost of services:
- $3,500.00
- Company Response
This review definitely needs a reply. TorontoGranite.com is built on customer satisfaction and everything in our power was done to satisfy this customer. When the countertop was initially installed the overhang varied by 1/2". The reason for the difference is because although most cabinets are a standard 24", once installed they vary from 24"-24-1/2" from the wall. The countertops are cut at 26" and have a 1-1/2" bottom strip. The 1/2" gap between the granite strip and cabinet front is to accommodate for the fact that cabinets are not always installed directly against the wall.
Most customers are not as picky as this client and the 1/2" variance in overhang is acceptable. Nevertheless, to completely satisfy the customer we cut a new piece and replaced it promptly as they requested. They didn't have to wait a week or two but only two days until all deficiencies and new granite pieces were installed to their satisfaction.
We are human and we all make mistakes. Our apology for the mistake we made in one of the measurements and the short delay that caused you so much grief.
As far as the thickness of the granite goes, it varied by 1/8” at the bottom of the seam. This is an issue that takes 5-10 minutes to resolve with a grinder and polishing pads. It could have been fixed at the house if given the chance but you chose to send the piece back to our shop. This is was the reason for the delay to the third day.
Lastly about the sink, all you have to do is make a call to our office at 905-602-7077 and it will be replaced the next day. That's the difference between us and our competition. It’s just too bad that you failed to see that.