TorontoGranite.com

Countertops
Mississauga ON L4W 2R4
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Countertops
TorontoGranite.com
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Reviews for TorontoGranite.com

Average customer rating:
9.7 10 (299 reviews)

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nicole l
nicole l
1 review Markham, ON
2/10

kitchen granite counter top

We read all the review before we choose this company,cause everyone gave comment, we strongly believe they will do a very good job.
It suppose to be a 3-4 hours job, they bring in my granite and found out 1 piece has wrong measurement that made my stove off center under the mircowave. They need to take it back and recut it. Came back the next day and install the whole countertop in 3 hours, then we found out they used 2 different thickness granite to made my L-shape countertop.One piece is 0.33 inch thicker than the other and that look so awful where it join together and seam is all chip not a smooth cut. And the countertop on both side of stove has different size overhang ,one stick out 1 inch the other side stick out only 0.5 inch or may be not even. The worth thing is they glue and finish everything without telling us this situation. We found out and the installor call his boss and my husband have to deal with him for almost an hour on the phone. Finally he agree to recut a new piece with same thickness and redo it to make it right. But here is the problem everything is glue and done, they have to cut the granite inside my house to take it apart. I just think if they tell me the truth, I will not let them to install it then I dont need to waste 2 days to clean my whole house after that.
They came back the 3rd day and finally I have my countertop that get done how it suppose to be and the new cut line is straight and not chip,the overhang all same and thickness is the same and it look good.
All I am saying is that is suppose to be get done right at the first place not after the customer find out then fix it.
All this company do is measure kitchen, cut the granite and install it.They didnt measure mine right and cut it wrong and install the problem piece and hoping customer don't realize it - that's wrong. On their website, they said they use 3-D digital template measurement, not for my kitchen , they use measurement tape.
Also, after they left, I found out the sink that I purchased from them has 4 big scratch on it. But that nothing I can do because it is a undermount sink.I didnt bother call them and mention that cause I don't think they will replace it(cause that also mean cutting the granite again).I guess I'm just not lucky.

Approximate cost of services:
$3,500.00
2 of 2 people found this review helpful.
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Company Response

This review definitely needs a reply. TorontoGranite.com is built on customer satisfaction and everything in our power was done to satisfy this customer. When the countertop was initially installed the overhang varied by 1/2". The reason for the difference is because although most cabinets are a standard 24", once installed they vary from 24"-24-1/2" from the wall. The countertops are cut at 26" and have a 1-1/2" bottom strip. The 1/2" gap between the granite strip and cabinet front is to accommodate for the fact that cabinets are not always installed directly against the wall.
Most customers are not as picky as this client and the 1/2" variance in overhang is acceptable. Nevertheless, to completely satisfy the customer we cut a new piece and replaced it promptly as they requested. They didn't have to wait a week or two but only two days until all deficiencies and new granite pieces were installed to their satisfaction.
We are human and we all make mistakes. Our apology for the mistake we made in one of the measurements and the short delay that caused you so much grief.
As far as the thickness of the granite goes, it varied by 1/8” at the bottom of the seam. This is an issue that takes 5-10 minutes to resolve with a grinder and polishing pads. It could have been fixed at the house if given the chance but you chose to send the piece back to our shop. This is was the reason for the delay to the third day.
Lastly about the sink, all you have to do is make a call to our office at 905-602-7077 and it will be replaced the next day. That's the difference between us and our competition. It’s just too bad that you failed to see that.

Olha in Mississauga
Olha in Mississauga
1 review Mississauga, ON
10/10

Kitchen Counter Top

TorontoGranite staff was very professional, helpful, friendly, accommodating, and easy to work with. I would definitely recommend them, or use their services again in the future. The counter top looks great, and the price was reasonable. I’m very happy with the result.

Approximate cost of services:
$1,700.00
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ludmil in toronto
ludmil in toronto
2 reviews Toronto, ON
10/10

granite countertops

Granite counter tops are made of cold stone but the people at TempoTech that sell them have warm hearts.We decided to renovate our kitchen and bathroom,but for new countertops where to go?We've been burnt by pseudo"high quality"materials and unethical workers before.We are thanking our lucky stars we found TempoTech on homestars.com.Do not hesitate;if you want high quality granite,reasonable prices and excellent customer service go to Mirko and his family.The granite that they install is embedded with the beauty of their souls and the warmth of their hearts.
Extremely happy Mariana

Approximate cost of services:
$2,100.00
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Dan & Vera Lawrie in Erin Mills
Dan & Vera Lawrie in Erin Mills
1 review Mississauga, ON
10/10

Replacement of Kitchen & Bathroom counters, sinks & faucets

We decided we were ready to replace our counters in the kitchen & bathrooms & Toronto Granite was very professional and easy to work with. The price was very reasonable and they also provided us with the sinks and faucets needed. We are very happy with the end result and look the new look of our kitchens & bathrooms!!

Approximate cost of services:
$3,000.00
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Wayne
Wayne
17 reviews Maple, ON
10/10

Kitchen Counters

A great experience with TorontoGranite.com. The price was very affordable, installation was great, and great selection of styles to choose from. Not to mention very fast turn-around - I was expecting 4-6 weeks, but it was ready to be installed in a week! Will definitely recommend them to my friends!

The granite we chose was "Verde Ubatuba".

Approximate cost of services:
$3,400.00
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Sonny - Oakville
Sonny - Oakville
1 review Oakville, ON
10/10

Bar renovation

Tempotech/Torontogranite.com recently installed countertops for my bar and bathroom vanity. Dealing with Mark and Bob was a fantastic experience from day one. Their service and quality of workmanship is excellent. I would definitely recommend them to fellow colleagues. I am very happy with the job they did and the cost was very competitive.

Approximate cost of services:
$4,000.00
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Roger M in Don Mills
Roger M in Don Mills
3 reviews North York, ON
9/10

Granite Counter Top

This was avery difficult installation as all the walls were out of square and there are several points of visual reference requiring exact fitting.

Mark and Patrick worked very hard to make this a good installation, paying close attention to every detail, resulting in a super looking installation. Judge for yourself from the two photos attached.

Approximate cost of services:
$2,600.00
1 of 1 people found this review helpful.
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carolc in mississauga
carolc in mississauga
2 reviews Mississauga, ON
10/10

Kitchen counters and sink installation

We have just finished working with Mark and his team to have our granite counters installed. From our first meeting to the wonderful end result we have nothing but good things to say.
Mark was informative, accomodating and professional. His team of installers were polite and very pleasant.
I would highly recommend Toronto Granite.com, not only for the terrific price point but for the high standard of customer service.
We thought granite was out of our budget range until we met Mark...
Keep up the great work guys!

Approximate cost of services:
$2,100.00
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John_Oakville
John_Oakville
13 reviews Mississauga, ON
10/10

kitchen granite counter tops

I recently had kitchen counter tops installed by Mark and his team. It was a surprise for my wife and I was greatful to Mark for working around my schedule. Several times I had to delay or re-schedule and if he was frustrated he never showed it....

Throughout the process everything was explained to me, which i very much appreciated. From the early measuring stage to the final install, Mark made sure to return my calls and follow up. Upon installation, he followed up to ensure that not only I was satisifed but that he was as well.

I'd recomend him and his team in a heartbeat and plan to have him come back when i tackle the bathroom renovations

Approximate cost of services:
$3,000.00
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Shan & Nivi, Brampton
Shan & Nivi, Brampton
1 review Brampton, ON
10/10

Kitchen Countertop

We went and met Bob and Mark's dad. He is such a nice and sincere person. Gave us quote all in and made me a copy. Bob and Mark have honest and professional approach. We did not like the stones from their inventory. No issues! No pressure!! They sent us to the suppliers. We selected granite from Center Stone, Concord. Rest was easy, seamless and hasslefree. Mark came in for measurement. His guys came in and completed the work in 2 days. Also, they helped load the old countertop and sink in the van - for us to be disposed off at recycling depot.

Approximate cost of services:
$3,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TorontoGranite.com

TorontoGranite.com is your one-stop shop for luxury stone surface applications featuring granite, Caesarstone and Silestone quartz, marble, and glass materials to suit all of your needs. We are a direct importer and a full service company providing unique and individual stone and glass applications for residential and commercial settings.

CATEGORIES
Countertops
PRODUCTS
We specialize in kitchen granite, quartz, marble and glass countertops, bathroom vanity tops, custom fireplace surrounds, floor inlays, wall coverings, tub surrounds, tables and other natural stone applications.
SERVICES
We also offer professional waterjet cutting, polishing, and installation of prefabricated and custom granite countertops. We can also waterjet cut the granite to the exact dimensions of your home so you can install it yourself. TorontoGranite.com can facilitate all of your natural stone needs. We can create everything from custom countertops and vanities to fireplace surrounds, to custom floor inlays. Whatever your imagination can conceive, we can create. Please contact us today for a free estimate.
BRANDS
Caesarstone, Silestone, Diresco, Samsung, Zodiaq
WEBSITE
https://www.torontogranite.com
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Debit, Credit Card, Cheque, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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