Reliance Home Comfort

I am a long-term Reliance water heater rental customer. I scheduled a one off 12-point furnace inspection even though my furnace is working fine. After the call, the technician (who was good) asked if I would like to receive information on their protection plans. Later that day I received confirmation via email suggesting that I had set-up a System Protection Plus Maintenance Plan for $29.99/HST/mo. This was from a no-reply email address. Fast forward.... It took me two calls, three different departments and over 2-hours of my time to cancel a service I never signed-up for. This is just one example of very poor recent service.

Our repairman was punctual, extremely helpful, informative. We like the face that he took the time to explain what the issue was and how it would be resolved. Would recommend to others for sure!!

We booked an appointment for a quote for an air conditioning unit and we had a same day appointment. Our service man was amazing and super kind, provided very helpful information. Our installation appointment is booked!

From the very beginning the experience was terrible, a one day quoted installation took 3 days in the middle of a heat wave. Extremely poor communication from sales rep, customer service team and management.

Even after the installation issues the system installed is still not working properly and promises of management reaching out have gone unfulfilled.

Very quick to show up, good pricing and choices, installation was next day and went perfectly smooth. Highly recommend.

A/C was struggling. I called Reliance, Humera took my call. She arranged for an appointment the next day.
A/C compressor failure. They had been here about four years ago and Jason repaired it, but told me I needed a new a/c.
Ryan - serviced it, the compressor wouldn't kick on.
Mike - sales rep - gave a great deal
Brandon and company (sorry, didn't get the other guy's name) installed the new a/c.
I'm happy about the entire deal. The people were efficient, the work expedient, and every single person called me fifteen minutes before the appointed time and showed up right on time. I can't thank them enough for working through our long weekend to expedite the work.
Well done!

Had a leak and called Reliance. Someone came out the same day and informed me that the pump on my AC was broken. Signed up for the replacement of the AC unit on a rental basis. Workmen were her the next day and the new install was done in just over 2 hours. They were professional and courteous the whole time there were here and I am very happy with the results.

Professional sales and install crew. Fast, clean and efficient. Went above and beyond expectations. Would recommend reliance home comfort.

Great salesman and great installation crew
They were very efficient and friendly
Would recommend to friends who need an AC

While we were purchasing a new furnace from Reliance, the sales representative informed us that if we purchase a new Carrier furnace from Reliance that we qualify for a $700 rebate from the manufacturer. The sales representative informed us that Reliance would submit the rebate on our behalf and we should expect a cheque in the mail in 3-4 months. We did not receive the cheque and followed up with our sales representative several times. The sales representative stopped responding to us so we had to contact customer service. After months and about a dozen calls, we finally got a response from Reliance almost 1.5 years after our initial purchase. Reliance told us that our old furnace didn't actually qualify for the $700 rebate and the sales representative should not have told us that it would qualify (the sales representative and a Reliance technician had inspected our existing furnace before telling us we qualify). After several more calls and email exchanges, Reliance informed us that they refuse to do anything to rectify this matter.

Very dissatisfied with the overall process and outcome and would not recommend using Reliance for any HVAC products or services.