Reliance Home Comfort

I contacted Reliance because my furnace had become really loud and wasn't blowing heat anymore. They sent out a service technician by the name of Rob out the next day to take a look. Rob informed me that it was going to cost over $1,000.00 to fix and parts were back ordered due to covid19. He also informed me that my furnace was from 1994, wow it lasted me 26 years. I was impressed. After talking I agreed on a new furnace. He made a call to have an advisor come out to talk to me about my options. Rob was very polite, and helpful and kept in contact during the process. He also didn't charge me the $99.00+tax for coming out. The accent is a bonus! I then get a call from Rene the home comfort advisor to let me know that he could come over asap to go over my options. Rene was one of those full of energy personalities. He was very thorough with explaining how a furnace works to percentages and money spent/saved. He definitely knows what he's talking about. Rene also kept in touch through the process as I decided to get the new furnace as well as central A/C. He was able to have the installers & electrician come at 8:30 am the next day and have it all completed. Rene also left me a heater to get though the night. The next morning John and Chris arrived on time and got set up right away. Later the electrician arrived and did an excellent job. He patched up the drywall, and he had to crawl through the crawl space (old house) to complete some of the wiring. He cleaned up after he was done and walk me around both inside and out to show me what he completed. Once John and Chris were done, they to walked me through what I needed to know about the furnace and A/C as well as my new Nest thermostat. The entire team worked well together and got the job done, not only was the job done, but it was done right! I can't test the A/C until Spring but Chris and John told me to just give Reliance a call and they will send someone out to walk me through the first time start up at no cost. And because I chose to rent I won't have to pay for anything. Not filters, not repairs, not house calls. Hassle free :) Thanks guys! You were all awesome.