Reliance Home Comfort

To give you a summary of what has been going on, since last winter, my furnace was having issues, coming on then shutting off after 5-10 minutes, Of course the techiniicians have a tendency oh it's the air fliter, etc.. expect upon removal of the air filter, the furnace should go back to normal. These are typical high flow rate cutoff issues and indeed the temperature is hitting 185 degrees. Nothing was done other than replacing the blower motor. This seemed to have "fixed" this temporarily, however the air flow from the ducts and intake was never very high after this.

This summer, the AC went, and the capacitor was replaced on the unit. However, this does cause an ice up on the condenser within the furnace, which was corrected and inspected.

This winter again, the exact same issue is happening, the limit rate is being triggered and causing an error code 14, then a 33. I must be honest, if you go through all of our service records, you can this has been one mishap after the other. I keep hands off the furnace apart from changing or rinsing the fliter for the furnace. The previous technician suggested a camera be reuired to look at the exchanger and the ac condensing unit. Yet, the person who arrived this morning, did nothing of the sort, suggesting it was because of the filter(s), and that the fan blower needs to be cleaned. I might add, I just had the ducts cleaned approximately 3 months ago.

All in all, to say I am dissatisfied is an understatement, being a senior engineer myself, if I left a customer like your company has done to me, I would honestly fear from my job. This has been to say a dismal and appalling experience. Last year it took 2 weeks, and again this year another it's going on to 2 weeks, which during the winter is totally unacceptable. If air flow is an issue, then why not simply measure the air flow from the blower motor? Was the blower motor that was put in, the correct one, was it installed correctly? All my troubleshooting instincts tell me no, but I am not the person who should be guessing at what the issue may or not be. This is why i Pay a monthly fee to insure that I do not need to look after this myself, and I have a reasonable expectation that this should be resolved in a timely manner, by a qualified person. This certainly has not been the case, and I trust this issue will be resolved in a timely, and prompt manner.